Quality Assurance/Analyst

4 weeks ago

Taguig, Philippines IOPEX Technologies Philippines Full time

Learn and Inspire. Join us now

We are hiring for passionate and talented QA Team Lead for our awesome team

Responsibilities:
• Develop and implement quality assurance processes and procedures to identify and address any gaps or issues
• Monitor the performance of the customer service team and provide regular feedback and coaching to drive continuous improvement
• Analyze customer feedback and data to identify trends and opportunities for enhancement
• Collaborate with the broader team to enhance operational efficiency and overall customer satisfaction
• Lead and mentor the quality assurance team, providing guidance and support as needed
• Prepare detailed reports and presentations on quality assurance activities and findings
• Ensure compliance with all relevant policies, procedures and industry regulations

Qualifications:
• Should have at least 1 - 3 years' experience in a quality assurance on a BPO set up
• Strong understanding of quality assurance principles and best practices
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to lead and motivate a team to achieve high performance
• Excellent communication and stakeholder management skills
• Relevant degree or certification in quality assurance, customer service or a related field is preferred
• Knowledgeable in performance data management and analysis
• Six Sigma experience/certification is preferred
• Data analytics advance root cause analysis
• Exceptional leadership skills and great eye for detail
• Ability to teach and mentor
• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:
• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)•
• Work set up: Onsite
• Schedule: Shifting

What's in it for you?

• Our people enjoy some amazing perks, check out a few below:
• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off
And most importantly, you’ll be part of a growing company with dynamic and engaging team.

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