Quality Team Lead

6 days ago

Taguig, National Capital Region, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year


We're Hiring: Quality Team Lead (BPO)


Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.


Why You'll Love It Here


• Growth you can see – promotions and career paths await


• Learning that sticks – trainings to sharpen your skills


• A workplace that cares – inclusive, supportive, and people-first


• Health coverage you can count on


• Rewards when you refer friends to join the team


Your Day-to-Day


• Lead and mentor the quality team to ensure high performance


• Drive process improvement initiatives and apply quality tools for performance measurement and standardization


• Ensure strict process compliance across operations


• Plan and manage effective resource utilization aligned with process targets


• Monitor and track process parameters critical to quality and performance


• Adopt best practices to consistently meet and exceed SLA requirements


• Contribute to both short-term and long-term process goals


• Ensure client quality targets are consistently achieved and surpassed


• Champion quality initiatives across the team


What We're Looking For


• Undergraduate or graduate in any discipline


• 3–4 years of relevant experience in BPO transactional quality


• Excellent written and verbal communication skills


• Strong people management and leadership capabilities


• Exceptional interpersonal and influencing skills


• Solid process management expertise


• Strategic thinker with the ability to develop business plans


• Business-oriented mindset focused on growth, revenue, and opportunity


• Proficient in Excel, quality tools, data analysis, and reporting


• Strong problem-solving and lateral thinking abilities


• Can start immediately


Work Setup


• Location: Work in Office – Taguig City


• Shift: Night Shift


About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.


Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

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