Customer Experience Specialist
6 days ago
Senior Lead Recruiter - International Staffing Hiring in the US, Europe & Philippines ****This is a fixed term contract for 6 months, but will extend after the initial 6 months. During the contract, you will be full time/salaried (given benefits, vacation time, etc.) it's not a freelance or business to business contract. Salary is ₱463,000 annually Shift is Thursday-Sunday 8:30 am PHT to 6:30 pm PHT Our client is looking to hire foundational email and phone customer support operators to help support their customers as they scale. We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about the client's product, and who are able to communicate effectively with both customers and their internal teams. As a member of their stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with the client's account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how they can improve their product. You’ll be the first line of defense for their customers and the voice of the customer to the rest of the team What You’ll Do Work directly with some of the fastest growing companies in the US Help client scale effectively by handling support requests over phone and email Help client maintain a industry leading satisfaction rate with their customers Own a critical piece of the feedback loop for improving their product, providing insight for the whole team Learn the client platform inside and out to maximize effectiveness with their customers Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid customers Have the ability to grow, develop and learn in a fast-paced, start-up environment What You Need Minimum 2 years of experience supporting a technical product in customer support Minimum 1 year of experience handling phone calls Excellent verbal and written communication skills Experience collaborating closely with teams outside of support Strong background in customer support via email and phone Investigative and critical thinking skills Desire for ownership and growth in role over time Ability to work evenings and weekends as needed Nice to Haves Experience working with Zendesk tooling Experience working in fast paced environments, bonus points for fintech specific experience Seniority level: Associate Employment type: Contract Job function: Customer Service #J-18808-Ljbffr
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, Metro Manila, Philippines Guesty Full timeOverview Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb,...
