Technical Support Representative
3 hours ago
CXAI, Muntinlupa City, National Capital Region, Philippines Join to apply for the Technical Support Representative role at CXAI . This position requires flexibility with work schedules, including weekends and holidays, to meet business needs. What You’ll Do Provide professional frontline technical support across the full CXApp product suite. Exhibit strong customer focus and empathy, delivering service via phone, Zendesk, and Slack. Analyze problems and develop solutions to meet customer needs across mobile, web, hardware, and analytics products. Prioritize and manage all open requests to ensure accurate and timely resolution. Identify and properly handle escalations, collaborating closely with Engineering and Customer Experience teams. Act as a subject matter expert (SME) on CXApp products, especially hardware and analytics. Ensure SLA commitments are consistently met, contributing directly to customer satisfaction. Monitor incidents via Statuspage/alerts, coordinate communications, and support incident post-mortems. Document issues and solutions in Confluence, create macros/templates, and share best practices. Who You Are A natural problem-solver who finds satisfaction in helping others overcome challenges. Genuinely curious about technology and eager to keep learning and growing skills. An active listener who takes the time to fully understand problems and provide effective, lasting solutions. A collaborative teammate who enjoys learning from others and is patient and supportive when teaching or guiding in return. Someone who thrives in a customer-first, team-oriented environment, where success is built together. What You Bring 25 years of experience delivering B2B enterprise-level technical support. Hands‑on experience with issue management tools (Zendesk, Slack, JIRA) and cross‑department workflows. Solid understanding of the issue lifecycle: prioritization, escalation, and resolution. Strong interpersonal and collaboration skills (with both customers and internal teams). Proven ability to manage a high volume of inquiries, resolving or escalating as appropriate. Demonstrated ownership and accountability, driving issues from start to resolution. Job Details Seniority level: Mid‑Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr
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Technical Support Representative
3 weeks ago
Muntinlupa, Philippines CXApp Full timeAbout CXApp CXApp is a software development company committed to revolutionizing customer and employee engagement through innovative digital solutions. Our platform enables organizations worldwide to design personalized experiences that drive productivity, collaboration, and growth. We take pride in cultivating a vibrant, inclusive, and forward‑thinking...
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Muntinlupa, Philippines BOLDR PH, INC. Full timeA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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Technical Support Specialist
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Muntinlupa, Philippines Metacom Full timeWe’re hiring Financial Technical Support Representatives for a FinTech account! Assist small and medium businesses with QuickBooks software installation, registration, and account maintenance. Provide blended support (voice & chat). No experience required—2nd year college completed accepted. Enjoy 20K–25K salary, HMO, leaves, and more!
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IT Technical Support
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Muntinlupa, Philippines Arrow Phils (Surface Management and Supplies) Inc. Full timeOverview Job Overview: The Sales & Technical Engineer is responsible for combining technical expertise with sales capabilities to promote and sell the company's products or services. This role requires a strong understanding of engineering principles and the ability to communicate complex technical information to customers. The Sales & Technical Engineer...
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Technical Support Specialist
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Muntinlupa, Philippines NYGC Services, Inc. Full timeRequirements Has at least one (1) year of experience on tasks related to IT Help Desk including but not limited to problem tracking, phone consulting, voicemail consulting among others. Technical Exposure Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage. Exposure in...
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Technical Support
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Muntinlupa, Philippines Tap Growth ai Full timeOverview We're Hiring: Technical Support - Level 2! We are seeking a skilled Technical Support specialist to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving abilities, technical expertise, and excellent communication skills to deliver exceptional customer support experiences....
