Chief Customer

Are you a visionary leader who thrives at the intersection of customer experience, people strategy, and commercial growth?

We’re searching for a transformational executive to step into the role of Chief Customer & People Officer (CCPO) - a critical position on our Executive Leadership Team, reporting directly to the CEO and partnering closely with the Board.

In a global BPO where our people are our product, this is more than a dual-function role - it’s a mission-critical opportunity to align customer success and workforce excellence at scale.

Intogreat Solutions is a purpose-driven Australian BPO with an exceptional team based out of the Philippines. In our business, people are the product - and delivering outstanding results for our clients starts with empowering our people.

As we continue to scale and evolve, we’re looking for a transformative leader to join our Executive Leadership Team as our next Chief Customer & People Officer (CCPO) - a strategic partner to the CEO and Board, and a champion for both customer excellence and employee success.

About the Role

This isn’t your typical dual-function role. The CCPO sits at the powerful intersection of customer experience and people strategy, driving value across every touchpoint in a global service environment.

You’ll lead thousands of employees through spans and layers of leadership, influencing culture, capability, and client success at every level. As a leader of leaders, you’ll ensure our people strategies directly fuel operational performance and commercial outcomes.

With visibility across the enterprise, this role shapes how we attract, retain, and develop talent—and how we deliver measurable impact for the world-class organisations we serve.

What You’ll Lead

Enterprise Leadership

· Strategic advisor to the CEO and Board on culture, talent, and customer experience

· Inspire high-performing, globally distributed teams

· Build leadership capability to support scalable, sustainable growth

· Represent Intogreat at senior-level client, industry, and regulatory forums

Customer Experience

· Lead customer success strategy to drive retention, satisfaction, and long-term value

· Embed customer-centric thinking into service delivery and organisational design

· Partner with business leaders to ensure talent strategy supports client outcomes

· Champion innovation in service models and solution offerings

People & Culture

· Set and execute a global people strategy across 1–3K employees

· Drive leadership development, succession planning, and workforce scalability

· Foster a high-performance, values-driven culture

· Ensure compliance with employment law, labour standards, and HR governance globally

Strategic Growth & Transformation

· Translate business strategy into people and operational outcomes

· Collaborate on digital transformation and workforce optimisation initiatives

· Build strong, strategic relationships with top-tier clients

· Promote Intogreat’s broader capabilities beyond offshoring - including Outsourcing, Automation, and Business Intelligence

Governance & Risk

· Build robust frameworks for compliance, change, and operational excellence

· Ensure effective governance across customer and people functions

What You Bring

· Executive-level presence and credibility, with the ability to influence at Board level

· Strategic, commercial mindset with a deep understanding of customer-led growth

· Proven ability to lead large, distributed teams through scale and transformation

· Expertise in building leadership capability and embedding performance culture

· Authentic, people-first leadership style with exceptional communication and cultural intelligence

Why Join Intogreat?

· Because you believe people and customer experience are the drivers of true transformation.

· Because you’re ready to lead boldly across continents, across functions, and across transformation.

· And because you want your next role to matter - not just for the business, but for the people within it.

Next Steps

· This is a pivotal executive appointment, and we’re committed to ensuring the right fit for both the individual and the organisation.

· Candidates can expect a multi-stage interview process, including engagements with key members of our Executive Team and Board.

· Respectfully, no recruitment agencies will be engaged or responded to for this search. All expressions of interest will be managed directly and in strict confidence.