Supervisory Manager

Supervisory Manager - IT Procurement and IT Service

MicroSourcing is hiring for the role of Supervisory Manager - IT Procurement and IT Service.

Position: Supervisory Manager - IT Procurement and IT Service
Location: Mandaluyong, National Capital Region, Philippines
Employment type: Full-time
Job function: Information Technology
Industries: Outsourcing and Offshoring Consulting

• Point of contact for service requests, incidents, and changes related to the use of SaaS applications within our organization.
• Responsible for the automation and compliance with the procurement processes, vendor management, and AOP rules associated to it.
• Support the implementation of SCIM or SAML provisioning for both new and existing applications.
• Own business processes on vendor management and negotiations, procurement life cycle, and contract management.
• Manage and resolve escalated service issues in a timely manner.
• Develop and enforce service desk policies and procedures to ensure consistency and efficiency.
• Lead projects to audit and optimize our SaaS portfolio, emphasizing improvements in security, permissions, automation, scalability, end-user experience, and license usage.
• Partner with Corporate IT and the company's business functions for vendor management, licensing, and related contracts for SaaS applications.
• Develop programs and processes to communicate and promote the adoption of new product features throughout the company.
• Analyze service desk data to identify trends and implement improvement initiatives.
• Implement and manage automation for efficient deployment and usage of SaaS applications.
• Design innovative solutions, advocate for best practices, and lead by example as a service owner as Collectors evolves and grows in complexity.
• Create and publish reports on Service Desk and/or SaaS Operations.
• Participate in audits and operational budget planning.
• Assess and recommend SaaS technologies as needed to support Collectors' objectives.
• Be accountable for achieving a cost optimization goal for SaaS operations and hardware costs.
• Manage engineers within the IT department, overseeing their day-to-day tasks and development.
• Assist with contract negotiations and contract management.
• Handle asset management within the IT department.
• Manage escalations and provide solutions in a timely manner.

• Bachelor's degree in Information Systems or a related field
• Minimum of 3 years of relevant management experience or 5+ years as a Senior IT Engineer
• Experience integrating SaaS solutions into the technology life cycle processes
• 3-5 years of management experience overseeing IT teams or departments; experience with support/service desk metrics implementation and measurement
• Previous experience implementing or managing workflow engines (e.g., Okta Workflows, Workato, Zylo) or similar tools
• Knowledge of product engineering and development processes, along with experience in business user provisioning and deprovisioning processes, and related technologies
• Great communication with different levels of the organization, including management of different business units
• Preferred experience with Google Workspace, Jira, Slack, Okta, Office 365, and Mimecast
• Familiarity with asset management and budget planning cycles
• Strong organizational and task management skills
• Ability to plan, manage, code, and support multiple concurrent projects and initiatives
• Comfortable working in a fast-paced and rapidly changing environment
• ITIL v4 certification is a plus; Supervisor or Manager experience, at minimum Senior experience

Note: Referrals and job alert prompts are not included in this refined description.