Customer Service with Supervisory Experience

2 days ago

Roxas City, Western Visayas, Philippines Teamficient Full time $800 - $1,000 per year

Position Title: Customer Service with Supervisory Experience

Location: Remote

Employment Type: Full-Time

Experience Level: 3-5+ Years

Company: Teamficient -

Salary Range: $800 - $1000 (Negotiable for highly experienced candidates)

Work Schedule:

  • Time Range: Between 7 AM – 7 PM CST (Graveyard shift)
  • Working Hours: 9 hours per day (8 working hours + 1-hour break)
  • Days Off: TBD (2 days per week)

Why Join Us?

Competitive salary with potential increases based on performance

Full-time position (40 hrs/week)

Paid training & performance-based bonuses

Government-mandated benefits (SSS, PhilHealth & PAG-IBIG)

Holiday pay, overtime pay, night differential pay & 13th-month pay

Leave credits & HMO after regularization

Job Overview:

We are looking for an experienced and driven Customer Service (with Leadership experience preferred) to join our growing team. This role requires a balance of hands-on customer support, sales initiative, and team leadership. You will oversee day-to-day customer service operations, mentor a team of representatives, and support process improvements to ensure we consistently deliver outstanding service experiences to our customers.

Key Responsibilities Team Leadership & Oversight

  • Support remote team members to meet daily performance goals and KPIs.
  • Coach, train, and mentor team members to foster skill development and service excellence.
  • Monitor and assess team performance, provide feedback, and lead performance improvement plans.
  • Collaborate with management to improve policies, processes, and workflows.

Customer Support

  • Handle complex or escalated customer inquiries via phone, email, and chat.
  • Ensure accurate, consistent information is delivered to customers regarding products, services, and policies.
  • Resolve issues efficiently while maintaining high levels of customer satisfaction.

Sales & Growth Support

  • Identify sales opportunities during customer interactions and encourage team members to do the same.
  • Support cross-selling and upselling strategies to drive revenue growth.
  • Help the team meet or exceed sales targets and service goals.

Operations & Reporting

  • Ensure timely processing of orders, returns, and customer follow-ups.
  • Analyze service trends, customer feedback, and team metrics to drive continuous improvement.
  • Maintain and update records in CRM and generate performance reports for leadership.

Requirements

  • 3–5+ years of experience in customer service or sales, with at least 1–2 years in a supervisory or leadership role preferred.
  • Strong leadership, coaching, and performance management skills.
  • Excellent verbal and written communication skills (English proficiency C1-C2 required).
  • Proven ability to manage a remote team in a fast-paced environment.
  • Proficiency with CRM systems (e.g., HubSpot, Salesforce) and office tools (Microsoft Office, Google Workspace).
  • Sales-oriented with a track record of identifying growth opportunities.

System Requirements:

  • Desktop/Laptop
  • Intel Core i5
  • 4GB RAM for multitasking requirements
  • Workstation free from any Noise and Distractions
  • Backup Internet Connection
  • USB Headset with Noise Cancelling
  • Backup for Power Outage: Generator/UPS or Alternative Location

This is a long-term opportunity with an amazing team that will support you in your work-from-home career

Job Types: Full-time, Permanent

Work Location: Remote

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