Warehouse Escalation Specialist

2 weeks ago

Cabuyao, Philippines Locad Full time

About Locad Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia, China, Australia, the USA, Saudi Arabia, and UAE with more locations opening soon. Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward Why Choose Locad? Annual Performance Bonus 25 Days of Paid Time Off Health Maintenance Organisation (HMO) Coverage from Day One Provided MacBook for Enhanced Productivity Annual Learning & Development Budget for Professional Growth Your day-to-day responsibilities will include: Monitoring and managing daily incoming inquiries via the Locad Ticketing System , ensuring timely and accurate resolution. Coordinating with Operations Executives and Warehouse Staff to address and close tickets within defined Service Level Agreements (SLAs) . Following standard operating guides to handle various inquiry types efficiently and consistently. Partnering with Account Managers to handle escalations and ensure seamless communication with brands and accounts. Collaborating with Central Operations teams to refine knowledge guides, improve processes, and enhance internal training initiatives. What You’ll Bring: Strong knowledge of Warehouse Management Systems (WMS) and operational workflows. Solid understanding of problem-solving fundamentals using structured operational frameworks. Excellent time management and prioritization skills, with the ability to handle multiple inquiries simultaneously. Strong exception management capabilities with a proactive approach to issue resolution. Good understanding of end-to-end operational processes , from order fulfillment to dispatch. How to Apply: The best way to apply is to follow the link to our website. if you don't have a CV, a LinkedIn profile will do. Every application will receive a response. #J-18808-Ljbffr

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