Customer Success Specialist
4 days ago
About Locad Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia‑Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end‑to‑end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, China, Indonesia and Australia, the USA, Saudi Arabia, and UAE with more locations opening soon. Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward. Why Join Locad? Bonus: Competitive annual and performance bonuses to recognize your achievements. Generous PTO: 25 days of paid time off. Comprehensive Health Coverage: HMO starting from day one. Top‑Tier Equipment: MacBook provided. Professional Growth: Annual learning and development budget. What You’ll Do As a Customer Success Specialist , you’ll be at the forefront of ensuring our customers receive an exceptional experience. Your work will directly impact how businesses scale and succeed. Be the Voice of the Customer – Engage with our customers, understand their challenges, and deliver meaningful solutions. Drive Process Automation & Innovation – Work with internal teams to streamline workflows and implement best‑in‑class automation. Solve Real‑World Problems – Address performance, operational, and technical issues with a solution‑oriented mindset. Build Long‑Term Relationships – Act as a trusted advisor to customers, ensuring they maximize the value of Locad’s services. Collaborate Across Teams – Work closely with Operations, Product, and Engineering to continuously enhance the customer experience. What You Bring A passion for customer success and a strong problem‑solving mindset. Knowledge or interest in supply chain, logistics, or e‑commerce – experience is a plus, but drive and curiosity matter more Excellent communication skills – you're confident in handling customer concerns with professionalism and empathy. The ability to juggle multiple tasks in a fast‑paced, dynamic environment. A proactive approach – you’re always thinking about how to improve processes and create efficiency . How to Apply The best way to apply is to follow the link to our website. If you don't have a CV, a LinkedIn profile will do. Every application will receive a response. #J-18808-Ljbffr
-
Customer Success Executive
2 weeks ago
Cabuyao, Calabarzon, Philippines Locad Full time ₱600,000 - ₱1,200,000 per yearAbout LocadLocad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...
-
Customer Success Executive Philippines
3 days ago
Cabuyao, Calabarzon, Philippines Locad Full time ₱300,000 - ₱600,000 per yearWhat you'll focus onAs a Customer Success Executive, you will bring a true passion for solving customer issues and providing the highest level of customer care. Your immediate responsibility will be to help us build a first-class customer success experience. Locad's customers are key, so you will be driving continuous improvement on how we engage with them,...
-
Customer Success Manager
2 weeks ago
Cabuyao, Philippines Locad Full timeAbout Locad Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...
-
Customer Success Executive
2 days ago
Cabuyao, Philippines Antler Full timeWhat you'll focus on As a Customer Success Associate, you will bring a true passion for solving customer issues and providing the highest level of customer care. Your immediate responsibility will be to help us build a first-class customer success experience. Locad’s customers are key, so you will be driving continuous improvement on how we engage with...
-
Customer Success Manager
3 days ago
Cabuyao, Calabarzon, Philippines Locad Full time ₱1,500,000 - ₱2,500,000 per yearAbout LocadLocad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...
-
Customer Success Manager Sr
4 days ago
Cabuyao, Philippines Dayforce US, Inc. Full timePosted Tuesday, June 10, 2025 at 4:00 AM | Expired Wednesday, July 16, 2025 at 3:59 AM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award‑winning Cloud HCM...
-
Customer Success Manager
3 weeks ago
Cabuyao, Philippines Antler Full timeWhat you'll focus on First and foremost, you’ll be the brand ambassador for Locad, but also the support function that our customers use to ensure they get the most of the Locad platform. Your objective is to build long term relationships that are built on trust. After all, the customers we bring on board are building their business and we are key to their...
-
Customer Success Manager Philippines
3 days ago
Cabuyao, Calabarzon, Philippines Locad Full time ₱600,000 - ₱1,200,000 per yearWhat you'll focus on 1. Team Leadership Lead, mentor, and develop a team of customer success professionals, fostering a high-performance, customer-centric culture.Set clear goals, provide regular coaching and feedback, and conduct performance reviews to ensure continuous growth and development.Build team capabilities around client management, data-driven...
-
Associate Manager
3 weeks ago
Cabuyao, Philippines Locad Full timeAbout Locad Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...
-
Associate Manager
3 weeks ago
Cabuyao, Philippines Antler Full timeWhat you’ll focus on 1. Client Support & Escalation Management Serve as the primary POC for client inquiries, support requests, and escalations. Manage and resolve support tickets efficiently , ensuring a 90% One-Touch Resolution Rate . Identify root causes of issues and work cross-functionally with warehouse, fulfilment, and operations teams to prevent...
