Customer Service Representative
6 days ago
Job Description:
• Listens and resolves the customer's concerns and queries
• Maintains positive attitude and calmly
• Responds to complaints, resolves issues and troubleshoots technical problems
• Delivers information about a company's offerings
• Provides pro-active and extra mile service
• Collects and analyzes customer's feedback and responds to customer's reviews
• Develops and documents knowledge into helpful content
• Ensures prompt resolution of customer complaints and review feedback to continually improve the entertainment across platform
• Identifies service gaps and establishes programs to address the gaps
• Assist in driving the customer loyalty strategy of the platform and ensuring every agent have a strong education on desired programs
Job Requirements:
• 2 years in College or Bachelor's Degree holder
• 1 to 2 years’ experience as CSR (Chat/Call Support).
• Good communication, reading comprehension and problem-solving skills.
• Must be willing to work onsite, 5 days a week, shifting schedule and holidays.
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