IT Technical Team Lead

4 weeks ago

LapuLapu, Philippines Phil-Data Business Systems, Inc. Full time

Overview

The IT Technical Team Lead is responsible for overseeing technical operations, managing customer relationships, and ensuring the effective performance of the IT team. This role requires a balance of technical expertise, leadership skills, and customer service management to drive efficiency and service excellence.

Roles and Responsibilities
  • Customer Management
    • Act as the primary point of contact for clients, ensuring clear communication and alignment with their IT needs and expectations.
    • Manage escalations, troubleshoot critical issues, and provide timely resolutions.
    • Ensure customer satisfaction by monitoring service quality, gathering feedback, and implementing improvements.
    • Maintain strong relationships with stakeholders, providing regular reports and updates on IT support and service performance.
  • Team and Internal Management
    • Lead, mentor, and develop a team of IT professionals, ensuring they meet performance goals and service level agreements (SLAs).
    • Allocate resources effectively to meet operational demands and optimize team productivity.
    • Conduct regular team meetings, performance reviews, and training sessions to enhance technical competencies and professional growth.
    • Foster a collaborative and solution-oriented team culture that aligns with company goals and customer requirements.
    • Ensure adherence to company policies, IT security protocols, and compliance standards.
  • Technical Skills and Operations
    • Provide hands-on technical support and guidance to resolve complex IT issues.
    • Oversee system maintenance, troubleshooting, and implementation of IT best practices.
    • Ensure timely updates, patch management, and system optimizations to enhance infrastructure stability.
    • Collaborate with other IT teams to drive process improvements, automation, and technology upgrades.
    • Stay updated with emerging technologies and industry trends to enhance team capabilities and IT service offerings.
Qualifications
  • Candidate must be graduate of Bachelor\'s Degree in any IT related course
  • Must have at least 2 years experience as IT Team Lead or similar role.
  • Experience in People Management, Handling L2-L3 Support
  • Knowledgeable in creating technical reports, coaching and training.
  • Willing to work on nightshift/shifting schedule
  • Willing to work in Mactan Airport.
  • Must be open for Project Based Employment 1yr - RENEWABLE
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