IT Operation Lead

2 days ago

LapuLapu City, Central Visayas, Philippines Phil-Data Business Systems Inc. Full time ₱400,000 - ₱800,000 per year

1. Customer Management

  • Act as the primary point of contact for clients, ensuring clear communication and alignment with their IT needs and expectations.
  • Manage escalations, troubleshoot critical issues, and provide timely resolutions.
  • Ensure customer satisfaction by monitoring service quality, gathering feedback, and implementing improvements.
  • Maintain strong relationships with stakeholders, providing regular reports and updates on IT support and service performance.

2. Team and Internal Management

  • Lead, mentor, and develop a team of IT professionals, ensuring they meet performance goals and service level agreements (SLAs).
  • Allocate resources effectively to meet operational demands and optimize team productivity.
  • Conduct regular team meetings, performance reviews, and training sessions to enhance technical competencies and professional growth.
  • Foster a collaborative and solution-oriented team culture that aligns with company goals and customer requirements.
  • Ensure adherence to company policies, IT security protocols, and compliance standards.

3. Technical Skills and Operations

  • Provide hands-on technical support and guidance to resolve complex IT issues.
  • Oversee system maintenance, troubleshooting, and implementation of IT best practices.
  • Ensure timely updates, patch management, and system optimizations to enhance infrastructure stability.
  • Collaborate with other IT teams to drive process improvements, automation, and technology upgrades.
  • Stay updated with emerging technologies and industry trends to enhance team capabilities and IT service offerings.

Qualifications:

  • Candidate must be graduate of Bachelor's Degree in any IT related course
  • Must have at least 2 years experience as IT Team Lead or similar role.
  • Experience in People Management, Handling L2-L3 Support
  • Knowledgeable in creating technical reports, coaching and training.
  • Willing to work on nightshift/shifting schedule
  • Willing to work in Mactan International Airport.
  • Must be open for Project Based Employment 1yr - RENEWABLE

Job Type: Fixed term

Contract length: 12 months

Benefits:

  • Company events
  • Opportunities for promotion

Work Location: In person

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