Network Operations Manager

Network Operations Manager (Hybrid) page is loadedNetwork Operations Manager (Hybrid) Apply locations Manila - 6805 Ayala Ave time type Full time posted on Posted Yesterday job requisition id JR

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview
We are seeking a highly experienced and proactive Network Operations Center (NOC) Manager to oversee the 24/7 operation of our network and systems infrastructure in a high-availability, high-security financial environment. The NOC Manager will lead a team of network engineers and analysts to ensure the stability, performance, and security of our infrastructure, providing uninterrupted support for critical financial services and applications.

Responsibilities

Leadership and Team Management

• Lead, mentor, and manage a team of NOC engineers, analysts, and support staff across multiple shifts.

• Establish clear performance expectations and provide regular feedback and coaching.

• Maintain a 24x7 staffing schedule to ensure continuous monitoring and response coverage.

Operations Management

• Oversee real-time monitoring, incident response, and escalations for network, server, and application systems.

• Develop, implement, and refine operational procedures and runbooks.

• Maintain comprehensive documentation of infrastructure, procedures, and incident reports.

Incident and Problem Management

• Ensure timely detection, escalation, and resolution of incidents affecting critical services.

• Conduct root cause analysis for major incidents and implement corrective and preventive actions.

• Coordinate with internal and external stakeholders during incident management and service outages.

Network and Infrastructure Oversight

• Monitor the performance and availability of financial systems, including trading platforms, payment systems, and internal applications.

• Collaborate with cybersecurity, DevOps, and application teams to maintain compliance with security and regulatory requirements.

• Lead efforts to automate alerting, reporting, and remediation workflows where appropriate.

Compliance and Reporting

• Ensure adherence to industry regulations such as PCI DSS, SOX, FFIEC, and internal policies.

• Prepare and present operational reports, including KPIs, SLAs, incident metrics, and system health summaries to senior management.

Your Profile

• Bachelor’s degree in computer science, Information Technology, or related field (Master’s preferred).

• 7+ years of experience in IT infrastructure operations, including at least 3 years in a NOC leadership role.

• Previous experience in the financial services or fintech industry is required.

• Strong understanding of networking (TCP/IP, BGP, OSPF, DNS, etc.), firewalls, VPNs, and cloud platforms (AWS, Azure).

• Familiarity with monitoring tools such as SolarWinds, Nagios, Zabbix, Splunk, or similar.

• Experience with SIEM platforms and integrating NOC with SOC operations.

• Knowledge of high-availability environments, disaster recovery planning, and business continuity.

• Excellent communication, collaboration, and crisis management skills.

• Strong analytical and decision-making abilities under pressure.

• Highly organized, detail-oriented, and proactive.

Preferred Certifications

• ITIL Foundation or higher

• Cisco (CCNP or CCIE)

• AWS Certified SysOps Administrator or equivalent

• CompTIA Network+ or Security+

Working Conditions

• May require occasional evening, weekend, or holiday work to support 24x7 operations

• On-call availability as needed

• 2-4 times monthly on-site work

Why Join Us:

• Be part of a mission-critical team supporting secure, real-time financial services.

• Work in a dynamic, regulated environment where stability and innovation coexist.

• Competitive salary, bonus structure, and comprehensive benefits package.

#LI-KA2 #LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference . Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.