Training Support Specialist | Hybrid

2 weeks ago

Cebu City, Philippines Lexmark Research & Development Corporation Full time

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well‑being, and life beyond work. JOB SUMMARY The Training Support Specialist is responsible for the success of the online training program for the sales team as part of the sales enablement mandate. This person is responsible for the formatting, editing and accessibility of training modules for the sales team, as well as implementation and coordination of the training schedule with trainees as needed, collaborating with reports specialists to generate reports and dashboards, analyze and recommend opportunities to improve the online training program and implementation. KEY ROLES & RESPONSIBILITIES Content administration and coordination: Responsible for the successful upload and utilization of training modules in (RISE) Format, preview and check the quality of modules to meet pre‑upload standards Coordinate the translation process for modules, as needed Organize and manage the upload process and ensure access Continuously monitor and ensure modules are updated Training coordination: Coordinate and support the training schedules and assignments Communicate with identified trainees on the training schedules Assist the trainees on account creation, access, and support needs along the way Reporting coordination: Develop and ensure the publication of regular training reports and dashboards in coordination with reporting resources (D2V) Analyze and provide insight on training metrics Continuous Improvement: Regularly review the overall process to identify and drive continuous improvement projects COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES Process oriented Excellent communication skills Training or Training support, and/or Systems Support background Business and results‑driven Works well independently and with a cross‑functional teams EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS Bachelor’s degree in business or computer science or any other related course At least 2 years of experience in sales training, training implementation or training in general, or marketing events implementation, or business, marketing, or sales projects implementation, and/or sales and marketing platforms and technologies administration. #J-18808-Ljbffr

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