
Training Support Specialist
2 days ago
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
JOB SUMMARY:
The Training Support Specialist is responsible for the success of the online training program for the sales team as part of the sales enablement mandate. This person is responsible for the formatting, editing and accessibility of training
modules for the sales team, as well as implementation and coordination of the training schedule with trainees as needed, collaborating with reports specialists to generate reports and dashboards, analyze and recommend opportunities to improve the online training program and implementation.
KEY ROLES & RESPONSIBILITIES:
Content administration and coordination:
Responsible for the successful upload and utilization of training modules in (RISE)
Format, preview and check the quality of modules to meet pre-upload standards
Coordinate the translation process for modules, as needed
Organize and manage the upload process and ensure access
Continuously monitor and ensure modules are updated
Training coordination:
Coordinate and support the training schedules and assignments
Communicate with identified trainees on the training schedules
Assist the trainees on account creation, access, and support needs along the way
Reporting coordination:
Develop and ensure the publication of regular training reports and dashboards in coordination with reporting resources (D2V)
Analyze and provide insight on training metrics
Continuous Improvement:
- Regularly review the overall process to identify and drive continuous improvement projects
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Process oriented
Excellent communication skills
Training or Training support, and/or Systems Support background
Business and results-driven
Works well independently and with a cross-functional teams
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
Bachelor's degree in business or computer science or any other related course
At least 2 years of experience in sales training, training implementation or training in general, or marketing events implementation, or business, marketing, or sales projects implementation, and/or sales and marketing platforms and technologies administration.
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