Senior Customer Service

1 week ago

Muntinlupa, Philippines Teamspan Asia Inc. Full time

Roles / Responsibilities

  • Act as the primary point of contact for client accounts.

  • Provide personalized solutions and ensure timely service delivery.

  • Conduct follow-up calls, provide updates, and accurately document information using CRM tools.

  • Schedule and coordinate dispatch activities, monitor dispatch schedules, and promptly resolve issues.

  • Maintain accurate and up-to-date client records.

  • Address client inquiries, resolve concerns, and provide information about services.

  • Experience in Facility Management is a plus.

Qualifications:

  • 3 to 5 years of BPO experience.

  • Experience working in a fast-paced, remote environment.

  • Previous experience as an SME, Team Lead, Quality Analyst, or in Escalations is a plus.

  • Strong ability to meet deadlines, prioritize tasks, and manage multiple projects simultaneously.

  • Excellent customer orientation and communication skills.

  • Proficiency in Microsoft Office programs (Outlook, Excel, Word) and internet research tools.

  • Strong attention to detail and a high level of accuracy in all outputs.

  • Willing to work on-site (Madrigal Business Park, Alabang).

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