Operations Supervisor for Content Creators

4 weeks ago

Mandaue, Philippines Orca Communications Full time
Operations Supervisor for Content Creators

Join to apply for the Operations Supervisor for Content Creators role at Orca Communications

Operations Supervisor for Content Creators

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Join to apply for the Operations Supervisor for Content Creators role at Orca Communications

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This range is provided by Orca Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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About Orca Communications
Orca Communications is a rapidly-growing international agency dedicated to empowering digital content creators across various online platforms. We pride ourselves on nurturing a collaborative, positive virtual workspace that values efficiency, clear communication, and career advancement.
Role Overview
We are seeking a proactive and detail-oriented Operations Supervisor to oversee and streamline the daily operations of our content creator team. This includes scheduling, onboarding, and mentoring, as well as driving process improvements and maintaining a supportive and growth-focused work environment. Ideal candidates will have experience managing remote teams and a background working within the digital content ecosystem.
Key Responsibilities

  • Coordinate and communicate weekly and daily team schedules, ensuring all coverage needs are consistently met.
  • Oversee the onboarding process for new hires, including documentation and peer-mentorship assignments.
  • Act as the primary contact for operational questions and day-to-day workflow issues.
  • Track team performance and process adherence, escalating concerns as necessary.
  • Maintain and improve standard operating procedures for scheduling, onboarding, and reporting.
  • Collaborate with leadership to resolve productivity bottlenecks.
  • Foster an inclusive and productive culture across a 100% remote team.
  • Monitor key operational metrics and deliver regular reports to management.

Qualifications
  • Demonstrated experience in operations, team supervision, or coordination within startup, remote, or BPO environments.
  • Excellent organizational, multitasking, and problem-solving skills.
  • Outstanding written and verbal English communication skills.
  • Comfortable using digital scheduling tools, spreadsheets, and virtual collaboration platforms.
  • Ability to thrive independently and as part of a remote team.
  • Experience supporting online content creator teams or managing online communities is a definite advantage.
  • Familiarity with subscription-based or premium content platforms is a plus.
  • Proactive, solutions-oriented attitude.

What Orca Communications Offers
  • Competitive, market-aligned salary.
  • 100% remote work with flexible scheduling.
  • Rapid growth pathways within a global, expanding company.
  • Supportive and inclusive culture.
  • Ongoing professional development and training opportunities.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Marketing Services

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