Customer Success Consultant Level 1

Overview

Angeles City, Philippines | Posted on 09/08/2025

Position Title: Client Success Specialist
Work Set-up: Hybrid
Schedule: 07:00 AM – 3:30 PM PHT
Salary: Php 45,000 - 50,000.00
Sign-on Bonus: TBC

Our client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and technology-driven solutions, they offer a comprehensive suite of software modules designed to streamline property management, asset maintenance, and facilities operations. From real-time monitoring and predictive maintenance to financial management and customer engagement, they empower property owners, managers, and service providers to optimize efficiency, enhance service delivery, and drive value across their portfolios. With a global presence and a commitment to innovation, the client is revolutionizing the way properties and facilities are managed in today\'s dynamic and interconnected world.

Purpose of the position

Customer Success Consultant works closely with our Customers to build and maintain long-term relationships. You will be part of a small team providing Level 1 user support for the software Urbanise Strata Management. The prime responsibility is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient, professional and timely manner, escalating issues where necessary. As our software is largely based around the financial activities, more than 60% of support requests relate to accounting queries regarding Accounts Payables, General Ledger Transactions, Accounts Receivables, Levies, Budgets and reporting.

Key responsibilities

• phone, email and online user support
• ensure customer satisfaction through follow-up, responsiveness, and quality communication
• document technical issues, resolutions and sharing information across the team
• serve as a software subject matter expert to assist customer with implementation and configuration activities
• assist with data upload and customer implementation as required

Your general obligations / responsibilities

• Maintain a high customer satisfaction rating with our customers
• Achieving mutually agreed key performance indicators as specified from time to time (e.g. specified support response times, customer implementations and account management)
• Attending all staff meetings, training and other functions as directed by the Chief ExecutiveOfficer or Head of Customer Success
• Follow the instructions and directions of corporate staff such as HR, Accounts and Management regarding company policies and procedures

Requirements

• Comprehensive knowledge of accounting procedures and principles
• Minimum of 12 months working in a customer-facing role
• Previous experience in supporting accounting or property management software (Strata management or Facilities Management experience preferred)
• Ability to read and understand Financial Reports
• Professional, friendly, and polite customer service across multiple channels
• Proven time management skills with the ability to prioritise workload
• Problem solving and critical thinking skills
• Ability to learn quickly, especially new software and technologies
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Experience in a helpdesk or application support environment is advantageous but not mandatory

Perks and benefits

Your love for Boomering will jump-start with meaningful engagement activities and perks. Using EOS concepts, Boomering provides a fun, rewarding and stimulating environment with work-life balance and growth opportunities. Benefits include:

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided desktop/laptop setup with backup internet
• HMO from first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events with prizes and recognition
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission is to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framing of our continued success. Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference. Future-proof your career and pursue your passion with Boomering We want career thrill-seekers who are committed to growth as much as we are.

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