Technical Support Specialist

6 hours ago


Taguig, Philippines TigerUX Full time

Technical Support Specialist (BGC, Taguig) Join to apply for the Technical Support Specialist (BGC, Taguig) role at TigerUX . Responsibilities Troubleshoot EV charger issues or upscale to manufacturers. Communicate with customers and technicians via Five9 SoftPhone. Monitor equipment performance and uptime; upscale as needed. Follow up on open tickets with manufacturers, providers, and internal teams. Meet SLA targets for MTTA/MTTR, including emergencies and VIPs. Participate in daily team stand-ups and collaborate effectively. Consistently achieve performance and work goals. Coordinate with internal and external teams to resolve tickets. Perform additional assigned tasks. Requirements Associate/Bachelor’s degree, vocational training, or relevant certifications. Basic knowledge of electrical concepts (voltage, current, power). Experience with wireless carriers, including troubleshooting, provisioning, and deactivation. Familiarity with LAN/WAN, TCP/IP, VPNs, and OSI layer troubleshooting. Strong verbal and written communication skills. Willingness to work shifts and hybrid schedules. Benefits Monthly internet allowance Performance incentives Fun workplace with snacks, foosball, ping-pong, “beer-o-clock” & many more Game nights Internal learning and training programs Regular team-building activities (virtual & in-person) HMO coverage for you and your dependent Company: Computer and Information Technology (Software) Location: BGC, Taguig City | Hybrid | Dayshift Seniority level Entry level Employment type Full-time Job function Information Technology Industries Human Resources Services #J-18808-Ljbffr



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