Technical Support Engineer, CDN
1 week ago
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
Available LocationsLisbon Portugal
About the TeamDo you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.
Responsibilities and RequirementsYou have previous experience working as part of a team in a customer-facing role. You have experience solving HTTP, DNS and other networking-related problems. You have experience with a common web development language (for example, Javascript). You understand how the Internet works.
- You are comfortable communicating through various support channels and always put the customer first.
- You are a motivated self-starter and always looking to expand your existing skill set.
- You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin.
- You are familiar with Cloudflare and have a site actively using our platform.
- You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump).
- You are familiar with Nginx, Apache, IIS or any other web servers.
- You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers.
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
We have initiatives such as Project Galileo , the Athenian Project , and 1.1.1.1 to ensure that state and local governments have the highest level of protection and reliability for free.
Sound like something you’d like to be a part of? We’d love to hear from you
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
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