Technical Support Engineer, HTTP/DNS/SSL

1 week ago

Cainta, Philippines Cloudflare Full time

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

We are seeking a Technical Customer Support Engineer to join our team in Lisbon or London. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.

Responsibilities and requirements include:

  • Previous experience working as part of a team in a customer-facing role
  • Experience solving HTTP, DNS and other networking-related problems
  • Understanding of how the Internet works
  • Experience working in a support role where you thrived every time you resolved a ticket
  • Comfortable communicating through various support channels and always put the customer first
  • Motivated self-starter and always looking to expand your existing skillset

Bonus points for:

  • Fluency in German, Japanese, French, Spanish, Portuguese or Mandarin
  • Familiarity with Cloudflare and having a site actively using our platform
  • Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
  • Familiarity with Nginx, Apache, IIS or any other web servers
  • Commitment to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
  • Experience working with PostgreSQL, MySQL, MS SQL or other database servers

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We provide reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.

#J-18808-Ljbffr

  • Technical Support Engineer

    1 week ago

    Cainta, Philippines Cloudflare Full time

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

  • Senior Technical Support Engineer, CDN

    15 hours ago

    Cainta, Philippines Cloudflare Full time

    About Cloudflare At Cloudflare, we are on a mission to help build a better Internet. Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. We protect and accelerate Internet applications without adding hardware, installing software, or changing a line of code. Cloudflare helps properties see...

  • Technical Support Engineer, CDN

    1 week ago

    Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Solutions Engineer, Benelux

    1 week ago

    Cainta, Philippines Cloudflare Full time

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. We realize people do not fit into neat boxes. We are looking for curious and empathetic...

  • Escalation Engineer

    1 week ago

    Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Senior Solutions Engineer, Thailand

    16 hours ago

    Cainta, Philippines Cloudflare Full time

    About Cloudflare and our mission to build a better Internet. Cloudflare protects and accelerates Internet applications through a global network, helping customers from individual bloggers to Fortune 500 companies. We value diversity and inclusion and hire based on potential while supporting growth. Available locations: Singapore What you’ll do as a Senior...

  • Field Solutions Engineer

    1 week ago

    Cainta, Philippines Cloudflare Full time

    We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and...

  • Network Security Engineer

    1 week ago

    Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Solutions Engineer, Thailand

    1 week ago

    Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Solutions Engineer, Central

    1 week ago

    Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...