Senior Workforce Manager

.Senior Workforce Manager page is loaded## Senior Workforce Managerlocations: Antipolo, Rizal, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R\_2508\_11041****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.****What We Offer:****At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.So what does a **Senior Workforce Manager**Imagine yourself going to work with one thing on your mind: to deliver the world's **best customer experience by striking a balance between service and cost.** As you tackle your new tasks for the day, you know that it will lead to one thing: you will supervise the operational and fiscal activities of the WFM team.As a Senior Workforce Manager, you will be leading a team of WFM Managers and planners to achieve the WFM deliverables for our customers. Making sure the accuracy of processes and procedures for projecting billing hours for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance. You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. You will also manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations.Moreover, you are expected to achieve **100% accuracy and speed of delivery requirements**. You shall implement scheduling strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and goals to the WFM team. You will also **establish metrics for success, set clear daily staffing and scheduling priorities****report daily center metrics on all projects, teams and associates performance to business partners****keeping the forecasts updated considering variables that are not controllable**. You will also ensure that workforce procedures are followed by the team. You will deliver timely and efficient solutions to all workforce related requests. You will actively **manage the staff, support, motivate, and retain an outstanding Workforce Management team**. You are responsible for coaching, mentoring, training, evaluating, and developing a team of workforce analysts and planners. You will help the team to set realistic and measurable staffing and scheduling goals, and develop appropriate reward systems as needed. You will monitor progress towards goals to ensure client expectations and requirements are met. You will **escalate system level issues to the appropriate systems or 3rd party vendors**. You will ensure compliance with the company’s processes and tools, system changes.**Requirements:****at least 3 years of experience in a Workforce Manager** post.We need someone with **strong verbal and written communication skills**. We need someone who has the ability to **manage multiple, complex, ongoing tasks and projects**. We need someone who has a strong attention to detail and has a strong desire to optimize procedures.We need someone who’s **proficient in statistical analysis, computer, and software skills**. Someone with a working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly. Someone with **great proficiency when it comes to reporting** would also be a requirement for this post. TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.****How We Partner To Protect You:**** TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.****DEI:**** In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to *opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.*We invite you to explore all TaskUs career opportunities and apply through the provided URL **.**to learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:* You will never be asked for payment information or banking information during the application or interview process.* We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us* Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams:* TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We#J-18808-Ljbffr