Manager

4 weeks ago

Antipolo, Philippines Movate Technologies Services Limited Full time

• At least 5 years of BPO experience in a multi-site, multi-client, BPO environment

• Minimum 5-year experience as an end-to-end WFM (Forecasting, Capacity Planning, Scheduling, Real-Time Management) and BI&R leader responsible for the delivery for multiple clients ranging from small-medium (10-300FTE) to large (1000+ FTE), as well as from organizational output

• With at least 3 years of managing group/s of Workforce Analysts and/or Leaders providing end to end services to multiple campaigns

• Technical proficiency or experience in the utilization and output design of data tools (e.g. ActiveInsights, DOMO, SQL, DataStudio, Looker, BI, Tableau, Python, etc)

• Technical proficiency (inclusive of backend set up) of any WFM Tool/s (e.g. IEX (preferably), Calabrio, Verint, Alvaria, etc.)

• Existing or last role was WFM Manager responsible for multiple clients

• If not at a WFM Manager level, at least 5 years of WFM experience (multifaceted) in a multi-site, multi-client, multi-campaign environment, with leadership potential

• Accountable for the performance, productivity and effectiveness of Workforce Management Team

• Define, develop and execute WFM processes for the assigned campaigns in conjunction with cross-functional departments

• Conducts regular meetings with team members to continuously communicate key information regarding changes to business and/or policies and procedures

• Provides leadership, direction and growth opportunities to members of the department, performing those responsibilities in accordance with the Company's policies and applicable laws

• Achieves operational objectives by contributing information and recommendations for strategic plans to prepare action plans, implementing into production and call center standards

• Regularly audits Workforce operations to ensure quality of service delivery

• Oversee that proper training is available and/or conducted for Workforce Management personnel

• Develop, refine, and execute a strategic plan to ensure all client contractual obligations are met – by interval, daily, weekly and/or monthly

• Assures that near real-time agent performance data is maintained to support operations management with accurate performance coaching information

• Responsible for analyzing call and staff forecasts to identify needs and corrections

• Proactively works with the delivery and support leaders to assure that staffing requirements are understood and being addressed

• Proactively communicates needs and opportunities to operations management about staff optimization and cost management

• Acts as a point of contact for any service impacting issues and Movate’s response/s

• Performs or participates in regional WFM or GWFM projects/initiatives as required

• Proficient or expert in at least 1 WFM tool when processing WFM output (Forecasting, Scheduling, RTM, Reporting)

• Amenable to work onsite (venue as necessary) and potential work hour adjustments depending on the need

#J-18808-Ljbffr

  • Marketing Manager

    4 weeks ago

    Antipolo, Philippines JoyRide Superapp Full time

    Overview JoyRide is the first and only homegrown superapp in the Philippines offering a diverse range of ride-hailing and delivery services. It began its journey as a Motorcycle Taxi (MC Taxi) service, gaining recognition for challenging the existing ride-hailing monopoly in the country. Envisioning to be the premier mobility company in the country, JoyRide...

  • Project Manager

    2 weeks ago

    Antipolo, Philippines Terraserv Technologies Inc. Full time

    Overview We are looking for a Licensed Electronics and Communications Engineer (ECE) with managerial experience to lead the implementation of fiber optic and other communication transmission projects, including both local area connectivity and residential installations. The role also involves managing related services such as CCTV systems, managed network...

  • Tiktok Manager

    2 weeks ago

    Antipolo, Philippines Buscojobs Full time

    Overview PureLife Organics Are you passionate about creating content that engages people and delivers incredible value to their lives? Do you have experience working in a results-driven environment, where you use social channels to drive revenue-generating KPIs? Do you have experience managing profitable paid traffic campaigns? We are looking for a strong...

  • Account Manager

    6 days ago

    Antipolo, Philippines Devtac Full time

    Overview Join to apply for the Account Manager role at Devtac . This is a remote position. We are looking for a dynamic and results-oriented Account Manager to join our team. The ideal candidate will be responsible for identifying business growth opportunities, building key customer relationships, driving new business, and closing deals. If you are a...

  • Case Manager

    2 weeks ago

    Antipolo, Philippines dePaz Cabrera Immigration Law Full time

    Join to apply for the Case Manager role at dePaz Cabrera Immigration Law Get AI-powered advice on this job and more exclusive features. Note: The text has been reformatted for clarity; the original language is preserved as much as possible. dePaz Cabrera Immigration Law focuses exclusively on immigration and nationality law, serving families and employers...

  • Operations Manager

    4 weeks ago

    Antipolo, Philippines TaskUs Full time

    Overview Operations Manager at TaskUs . TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative technology companies, helping clients represent, protect and grow their brands. TaskUs serves clients across fast-growing sectors including social media, e-commerce, gaming, streaming media, food delivery,...

  • HR Manager

    2 weeks ago

    Antipolo, Philippines TaskUs Full time

    .HR Manager page is loaded## HR Managerlocations: Antipolo, Rizal, Philippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 17, 2025 (30+ days left to apply)job requisition id: R\_2510\_13724****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing...

  • Hotel General Manager

    3 weeks ago

    Antipolo, Philippines Jskhotels Full time

    Overview Join One of Northern Indiana's Leading Hospitality Groups As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are...

  • Hotel Operations Manager

    4 weeks ago

    Antipolo, Philippines Jskhotels Full time

    Join One of Northern Indiana's Leading Hospitality Groups As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding...

  • Property Manager Administrator

    3 weeks ago

    Antipolo, Philippines Buscojobs Full time

    Property Manager Administrator – Manila Posted today This advertiser has chosen not to accept applicants from your region. Job Description The Upload and Quality Control Specialist shall be responsible for making sure that requests for listings are processed at the soonest possible time and adhere to highest quality levels. Your mission is to ensure the...