Senior Business Insights Manager

Overview About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries including the Philippines, India, and the United States. TaskUs focuses on growth for partners through a culture of constant motion, exploring new technologies, readiness to handle challenges, and mastering consistency in a changing world. What We Offer: TaskUs prioritizes employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is supported by departments such as Total Rewards, Wellness, HR, and Diversity. We promote an inclusive environment and positive community impact, encourage internal mobility and professional growth, and are committed to supporting People First. What can you expect in a Senior Business Insights Manager role with TaskUs: As a leader, you will guide a team that helps internal and external stakeholders understand and monitor performance. You will investigate trends, identify anomalies, draw conclusions from data, and develop insights to optimize opportunities and drive the business forward. Key Responsibilities Strategic Transformation Leadership : Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). AI/ML-Driven Innovation: Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments. Process Reengineering & Six Sigma: Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes. Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities. Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy. Cross-functional Program Execution: Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Capability Building & Change Management: Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Qualifications 12+ years of experience in BPO / KPO / Shared Services, with proven ownership of large-scale transformation projects. 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations is a plus Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments. Education / Certifications Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification. Work Location / Work Schedule / Travel Mid shift WFH but must be amenable to report onsite when needed Amenable to start ASAP How We Partner To Protect You: TaskUs will neither solicit money from you during the application process nor require any payment to proceed with your application. Communicate with authorized TaskUs recruiters. DEI: TaskUs believes in innovation and high performance from people of diverse backgrounds. We are committed to equal opportunities and inclusive practices. If you need reasonable accommodations in the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply. The provided URL is #J-18808-Ljbffr