Quality Assurance and Improvement specialist

3 weeks ago


Mandaue, Philippines division50 Full time

Summary Quality Strategy & Policy: Define and implement the organization’s quality strategy. Align quality objectives with business goals. Lead ISO or other certification initiatives. Quality Management System (QMS): Develop, document, and monitor QMS processes. Ensure compliance with standards such as ISO 9001 or sector‑specific requirements. Conduct internal and external audits. Process Improvement: Identify inefficiencies and implement corrective and preventive actions (CAPA). Use Lean / Six Sigma / Kaizen methodologies to drive improvement. Customer Satisfaction - Monitor customer feedback and complaints. Lead root cause analysis and implement improvements. Maintain high levels of product/service reliability. Supplier Quality - Evaluate and audit suppliers. Ensure incoming materials or services meet quality standards. Training & Awareness: Train staff on quality standards, tools, and processes. Promote a culture of continuous improvement and quality ownership. Performance Monitoring: Define and track KPIs (Key Performance Indicators). Report quality metrics to senior management. Requirements 3+ years of experience in Quality Management, Process Improvement, or Operational Excellence. Proven track record in establishing or upgrading QMS and leading ISO or equivalent certification. Demonstrated success in managing multi‑department quality initiatives and driving measurable improvement. Experience in supplier quality management and customer satisfaction improvement programs. Prior leadership or cross‑functional management experience essential. Benefits Base pay of 500$ + commission. Remote opportunity. #J-18808-Ljbffr



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