Financial Sales Associate

Overview

The Financial Sales Associate is responsible for providing life insurance solutions to bank’s clients. He/he will work in coordination with branch, Sales and service teams. We are looking for a dynamic individual who has an independent mindset and the drive to succeed.

Responsibilities

• The Financial Sales Associate is responsible for providing life insurance and wealth management solutions to China Bank's clients.
• Work closely with branch sales and service teams to provide innovative product solutions to address clients' protection, long-term savings and investment needs.
• Strengthen long-term relationships with clients by providing excellent customer service.
• Assist the Business Center in achieving sales goals and targets, including lead generation, lead conversion, account acquisition, account maintenance, repeat business, deepening and cross-selling of MCBL products.
• Prepare Monthly Sales Call Plans and Daily Sales Call Reports to ensure action plans, sales call results, client data, and other key information are properly recorded, reviewed and acted on. Regularly review and adjust plans with the Area and Branch Manager. Conduct client calls, sales presentations, and other sales activities. Prepare other reports required by Management.
• Generate new account relationships, deepen and broaden existing relationships, and perform account handling and maintenance tasks to improve account profitability and expand business.
• Maintain cordial working relations with clients by ensuring the timely and expeditious handling of clients’ financial needs and requirements.
• Prepare and ensure availability of documentary requirements.
• Conduct market/competitor shopping, client mapping, telesales, sales calls, and on-site product presentations for new business acquisitions, sometimes jointly with the Branch Manager.
• Promote & facilitate referrals of MCBL products and services to existing and prospective clients.
• Conduct proper Know-Your-Customer (KYC) procedures and Customer Due Diligence (CDD) / Enhanced Due Diligence (EDD), depending on client’s risk profile.
• Ensure daily email communications are checked and attended to.
• Attend meetings, trainings, conferences and related learning activities as required by immediate head and/or management.
• Compliance to all HR System (Workday Employee Self Service) requirements and other HR deliverables within deadline provided.
• Ensure 100% completion of compliance trainings mandated by the company within deadline provided. Strict adherence to all customer protection, privacy, data handling and other compliance, policy and regulatory requirements of the company. Compliance training includes Product Trainings, Product Orientation, promo cascades, and related activities geared toward product knowledge.
• Conduct policy reviews to provide quality customer experience through updates and financial advice to clients to be able to upsell, resell, cross-sell, and/or generate leads. Policy reviews and after sales service is an important job deliverable and customer requirement that leads to more business from clients, referrals from engaged clients and more referrals from the Bank’s Branch Managers and staff. It is an integral part of MCBL’s commitment to the Bank’s customers as well as MCBL’s customers.
• Conduct post-sales service to all clients and real-time escalation of complaints to concerned units.
• Facilitate collection via ADA, over-the-counter or cheque payments.
• Conduct regular leads planning with BM to generate quality sales leads.
• Other relevant tasks that may be assigned from time to time.

Required Qualifications

• Candidate must possess at least a Bachelor’s/College Degree.
• Work experience in bancassurance sales is highly preferred, but those with sales and customer service experience from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are encouraged to apply.

Preferred Qualifications

• Must be self-driven and highly motivated.
• Personable, with good interpersonal and communication skills.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Equal Opportunity Employer

Manulife/John Hancock embraces diversity and is committed to fair recruitment, retention, advancement and compensation without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. A Human Resources representative will assist with reasonable accommodations during the application process. To request an accommodation, contact

Working Arrangement

In Office

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