Production Plant Manager
3 weeks ago
Customer Service Specialist
Posted 1 day ago
Job Summary
Objective is to service customer orders (POs) complete and on time and to maximize customer satisfaction. The CSD must ensure efficient communication with sales and clients concerning orders, deliveries, and other operational concerns.
Responsibilities- PO/SO treatment – Customer communication
- Receive and acknowledge PO (purchase order)
- Convert PO to SO, timely posting in SAP
- Provide updates on PO status to Sales and Clients
- Accommodate all inquiries and concerns as they arise
- Production Planning
- Collaborate with the Production team to build weekly production planning
- Ensure optimal availability of finished goods (FG)
- Minimize inventory on the floor
- PULL OUTs
- Communicate efficiently with Credit and Collection and stay updated on customers’ status
- Coordinate with the Warehouse team for inventory management
- Maximize / accelerate pull outs
- Work with Logistics for Delivery planning and maximize pull out
- Optimize co-load and help minimize Logistics costs
- Returns and Quality
- Notify the quality team for approval of returns and other quality-related concerns
- College graduate preferred (Business, Agribusiness, Supply Chain, or related)
- 2–5 years customer service experience; feedmill/agribusiness background is an advantage
- Basic knowledge of feed SKUs, packaging, and production flow (RM → Production → FG)
- Proficient in MS Office/Google Workspace; SAP knowledge is a plus
- Strong communication, coordination, and problem-solving skills
- Able to work under time pressure and shifting priorities
- Fresh graduates or entry-level applicants are welcome, especially those eager to learn and grow
Additional Information
- Job Type: Full-time
- Benefits: Company events, Health insurance, Paid training
Location and relocation requirements, salary, and other job type specifics are subject to the employer’s posting.
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