Reservations Administration Associate

4 weeks ago

Pasig, Philippines MicroSourcing Full time

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Position: Reservations Administration Associate
Location: Ortigas, Pasig
Work Setup & Shift: Onsite | Nightshift
Why join MicroSourcing?
You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role
As a Reservations Administration Associate, You Will
  • Responding to inbound emails and web messages
  • Creating new outbound emails
  • Primarily non-voice tasks, with some voice tasks as part of the role
  • Processing transactions on proprietary and third-party systems
  • Attending virtual huddles and online meetings
  • Receiving and making internal and external voice calls
  • Updating data, preparing reports, and collating other information
  • Providing feedback on opportunities to improve processes
  • Calculating various costs for travel bookings (e.g., flights, upgrades, add-ons)
  • Providing specialist advice to internal teams
  • Prioritizing work across multiple queues and systems
  • Quality-checking own work or that of team members before finalizing
  • Rapidly switching tasks based on priorities and urgencies
What You Need:
Non-negotiables
  • Excellent communication skills in English (written and spoken)
  • Ability to adapt communication style to different countries and cultures
  • Strong numeracy skills; experienced with spreadsheets, calculations, and translating time across time zones
  • Proficient in various proprietary web applications and the MS Office Suite
  • Strong customer focus
  • Completed at least two years of college
  • Amenable to shifting schedules
-
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%
For more information, visit & conditions apply.*Terms & conditions apply Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Outsourcing and Offshoring Consulting

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