Senior Customer Success Trainer
4 weeks ago
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success. The Impact You'll Have This isn't just about reading a manual; it's about enabling careers . You will own the entire learning journey for new and existing team members, ensuring they are not just trained, but truly ready to succeed as Brand Concierges for top eCommerce brands. This role plays a vital part in shaping our team's capability to deliver excellence. Your Day-to-Day Responsibilities Design & Deliver: Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency. eCommerce Platform Expertise: You will be the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify. Curriculum Development: Design engaging, scalable training content, assessments, and learning materials using specialized tools like Trainual, Loom, and Canva. Performance Coaching: Evaluate trainee performance, deliver constructive, actionable feedback, and mentor new team members through their critical onboarding period. Strategic Onboarding: Lead and manage the entire New Team Member Onboarding Week, ensuring a smooth, inspiring, and effective start for every new hire. What You'll Bring to TalentPop We are looking for a highly capable professional with specific BPO and eCommerce domain knowledge. You should bring: Industry Background: 3–5 years of experience in the BPO/Outsourcing space, specifically within the Customer Service industry. Training Expertise: 1–2 years dedicated experience as a Customer Service Trainer or Learning Specialist. Tech Stack Proficiency: Hands-on knowledge of eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk. Operational Knowledge: Familiarity with eCommerce operations, as well as CRM and project management tools like HubSpot and Monday.com. Bonus Experience: Previous experience as a Virtual Assistant is preferred, along with proficiency in Canva, Trainual, and Loom. Why Join TalentPop? Benefits At TalentPop , we do more than build teams—we build careers. We offer full-time, remote work (US PST hours) and competitive benefits designed to reward high performance: Growth: A positive, collaborative environment where your ideas directly shape our training strategy. Rewards: Performance and recognition bonuses for top achievers, plus a year-end bonus. Wellness: Health and dental insurance or a monthly health stipend, plus paid time off to rest and recharge. Inspire. Empower. Lead the way in learning. Join TalentPop today Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TalentPop App by 2x Get notified about new Customer Trainer jobs in General Santos, Soccsksargen, Philippines . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Senior Customer Success Trainer
4 weeks ago
Cavite City, Philippines TalentPop App Full timeOverview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's...
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Senior Customer Success Trainer
4 weeks ago
Quezon City, Philippines TalentPop App Full timeOverview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's...
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Senior Customer Success Trainer
4 weeks ago
Quezon City, Philippines TalentPop App Full timeOverview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's...
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Customer Support Trainer
2 weeks ago
Cebu City, Central Visayas, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per yearCustomer Support TrainerWork Set-up: Onsite (Cebu Exchange Tower, IT Park)Schedule: Night ShiftJob Description:In your role as a Training Specialist III, you will be expected to assess the training needs of employees or clients and help develop programs that enhance their abilities and performance. Your job description typically includes the creation of...
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Senior Operations Trainer
1 day ago
Mandaluyong City, National Capital Region, Philippines WebjetpoweredbySOS Full time ₱1,200,000 - ₱2,400,000 per yearOverviewThe Senior Operations Trainer is responsible for designing, delivering, and evaluating training programs that build agent capability and support organizational goals across both inhouse and outsourced teams. This role ensures training initiatives align with business objectives, regulatory compliance, and operational performance, while mentoring...
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Communications Trainer
4 days ago
Cebu City, Philippines Moder Full timeModer Solutions is seeking an experienced Communication and Soft Skills Trainer to join the Learning & Development team . The trainer will be responsible for designing and delivering comprehensive training programs aimed at enhancing communication, assertiveness, and customer interaction skills of analysts handling collections and customer service calls. The...
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Makati City, National Capital Region, Philippines Percepta Full time ₱1,500,000 - ₱2,500,000 per yearYour potential has a place here with TTEC's award-winning employment experience. As a Senior Trainer, Learning and Leadership working onsite in Five Ecom, Pasay, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The...
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Senior Operations Trainer
1 day ago
Mandaluyong City, Philippines WebjetpoweredbySOS Full timeOverviewThe Senior Operations Trainer is responsible for designing, delivering, and evaluating training programs that build agent capability and support organizational goals across both inhouse and outsourced teams. This role ensures training initiatives align with business objectives, regulatory compliance, and operational performance, while mentoring...
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Trainer- retail account
1 day ago
Cebu City, Central Visayas, Philippines free job consultancy Full time ₱272,000 - ₱408,000 per yearWe are hiring experienced BPO Trainers to support a Retail Voice Account in Cebu If you're passionate about training, coaching, and developing agents to deliver excellent customer service, this role is for you.What You'll Do:• Deliver training sessions and ensure new hires are equipped for success.• Conduct training demos (customer service approach will...
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Yoruba Language Specialist
3 weeks ago
Cavite City, Philippines Invisible Expert Marketplace Full timeJob Title Yoruba Language Specialist – AI Trainer Employment Type Contract Workplace Remote Seniority Level Mid‑Senior Pay Range $8 to $65 per hour Responsibilities Review and annotate Yoruba content Assess AI‑generated outputs for accuracy and fluency Identify and document error patterns Collaborate with team to refine prompts, evaluation methods, and...
