Senior Customer Success Trainer

2 days ago

Quezon City, Philippines TalentPop App Full time

Overview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success. Responsibilities Design & Deliver: Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency. eCommerce Platform Expertise: Serve as the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify. Curriculum Development: Design engaging, scalable training content, assessments, and learning materials using tools such as Trainual, Loom, and Canva. Performance Coaching: Evaluate trainee performance, provide constructive feedback, and mentor new team members through onboarding. Strategic Onboarding: Lead and manage the New Team Member Onboarding Week to ensure a smooth, inspiring start for every new hire. What You\'ll Bring to TalentPop Industry Background: 3–5 years in the BPO/Outsourcing space, specifically in Customer Service. Training Expertise: 1–2 years dedicated experience as a Customer Service Trainer or Learning Specialist. Tech Stack Proficiency: Hands-on knowledge of eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk. Operational Knowledge: Familiarity with eCommerce operations, CRM and project management tools like HubSpot and Monday.com. Bonus Experience: Experience as a Virtual Assistant is preferred, with proficiency in Canva, Trainual, and Loom. Why Join TalentPop? At TalentPop, we do more than build teams—we build careers. We offer full-time, remote work (US PST hours) and competitive benefits designed to reward high performance. Growth: A positive, collaborative environment where your ideas shape our training strategy. Rewards: Performance and recognition bonuses for top achievers, plus a year-end bonus. Wellness: Health and dental insurance or a monthly health stipend, plus paid time off to rest and recharge. Inspire. Empower. Lead the way in learning. Join TalentPop today #J-18808-Ljbffr

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