Communications Trainer

2 days ago

Cebu City, Philippines Moder Full time

Moder Solutions is seeking an experienced Communication and Soft Skills Trainer to join the Learning & Development team . The trainer will be responsible for designing and delivering comprehensive training programs aimed at enhancing communication, assertiveness, and customer interaction skills of analysts handling collections and customer service calls. The ideal candidate should possess expertise in enabling analysts to drive successful and professional conversations through effective negotiation skills, conflict resolutions, and understanding of customer psychology. Responsibilities Develop and facilitate engaging training programs focused on effective communication, soft skills, and assertiveness for collections and customer service analysts. Utilize interactive training methods, including role-plays, simulations, and real‑world case studies, to enhance learning retention. Provide individual coaching and constructive feedback to improve the trainee’s confidence and performance. Work closely with the Business Unit, Quality, and Leadership teams to align training deliverables with business objectives. Assess training effectiveness through evaluations, call monitoring, and performance analytics. Stay updated with industry best practices and integrate them into training methodologies. Promote a culture of continuous learning within the organization. Focus on early intervention strategies to enhance collection training. Qualifications Graduate in any discipline from a recognized university. At least 2 years of experience in training, with a focus on communication and soft skills for collections and customer service. Strong knowledge of negotiation, objection handling, conflict resolution, customer engagement techniques, and persuasion skills. Excellent verbal and written communication skills, with the ability to train professionals at different competency levels. Proven experience in coaching and mentoring teams for performance enhancement. Certification in Training, Communication, or Soft Skills (e.g., Train‑the‑Trainer, NLP, or similar) is highly desirable. Proficiency in using LMS platforms and training tools for content delivery and assessments. Strong analytical and problem‑solving skills to customize training based on business needs. Preferred Skills Experience in customer engagement strategies and call handling best practices. Ability to develop customized training materials aligned with company goals. Knowledge of adult learning principles and behavioral coaching techniques. Benefits Competitive Salary HMO with 1 free dependent Life Insurance Free Parking Seniority level: Associate. Employment type: Full‑time. Job function: Human Resources, Administrative, and Legal. Industry: Banking and Financial Services. Location: Cebu, Central Visayas, Philippines. #J-18808-Ljbffr

  • Communications Trainer

    2 weeks ago

    Cebu City, Philippines Moder Solutions Full time

    On-site - Cebu 1-3 Yrs Exp Bachelor Full-time Share Job Description Employee Recognition and Rewards Government Mandated Benefits Insurance Health & Wellness Others Company Social Events Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave Read More Moder Solutions is seeking an experienced ‘Communication and Soft Skills Trainer’ to...

  • Communications Trainer

    2 weeks ago

    Cebu City, Philippines Level Up Business Process Outsourcing Services OPC Full time

    We are looking for a Communication Trainer who will lead communication and soft skills development programs for professionals in collections and customer service. The role involves creating dynamic training experiences, delivering impactful sessions, and mentoring participants to achieve high-performance standards. The ideal candidate has a proven track...

  • Communication Trainer

    3 days ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱600,000 - ₱1,200,000 per year

    Moder Solutions is seeking an experienced 'Communication and Soft Skills Trainer' to join the Learning & Development team. The trainer will be responsible for designing and delivering comprehensive training programs aimed at enhancing communication, assertiveness, and customer interaction skills of analysts handling collections and customer service calls....

  • BPO Communications Trainer

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱104,000 - ₱130,878 per year

    Qualifications:At least 3 years communication skills trainer experienceCollege GraduateMust have experience in module creationHas experience with coaching and mentoring teamsCan start ASAPPerks and Qualifications:Fixed Weekends OffEquipment's providedHMO Day 1 including 1 DependentCompetitive salaryGenerous vacation and leave policies to support work-life...

  • Communications Trainer

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Work Setup: Hybrid (Onsite during training period) | Cebu Start Date: ASAP Nature Of The Account: Talent Skilling Type of Support: Support Shift: 12PM - 9PM | Fixed weekends off Qualifications: At least High school Graduate (High school / Senior HS)With at least 1 year experience as a Trainer (any field).Open to process trainers, even if they come from...

  • Communications Trainer

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Work Setup: Hybrid (Onsite during training period) | Cebu Start Date: ASAP Nature Of The Accou nt:  Talent Skilling Type of Support:  Support Shift:  12PM - 9PM | Fixed weekends off Qualifications: At least High school Graduate (High school / Senior HS) With at least 1 year experience as a Trainer (any field). Open to process trainers, even if they come...

  • BPO Communications Trainer

    2 weeks ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    About the job: Communications Trainer (Cebu) | Hybrid Work Setup: Hybrid (Onsite during training period) | Cebu Start Date: ASAP Nature Of The Account: Talent Skilling Type of Support: Support Shift: 2PM to 11PM Qualifications: Bachelor's Degree With at least 1 year of experience as a trainer (any field). Open to processing trainers, even if they...

  • Communications Trainer

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Work Setup: Hybrid in Cebu City (Onsite during training period) Start Date: ASAP Shift: 12 PM - 9 PM | Fixed weekends off Role Requirements: At least a JHS/SHS graduate Minimum 1 year of experience conducting communications-focused training, ideally in a BPO setting. Also open to Process Trainers Excellent English Communication skills Exposure to American...

  • Call Center Communications Trainer

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Position Title: Communications Trainer (Cebu) | HybridWork Arrangement: Hybrid (Onsite during training period) in Cebu Start Date: ASAP Account Type: Talent Skilling Support Type: Support Shift Schedule: 12 PM - 9 PM | Fixed weekends off Qualifications: High school graduate or equivalent (High school/senior high school)At least 1 year of experience as a...

  • Call Center Communications Trainer

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Position Title: Communications Trainer (Cebu) | HybridWork Arrangement: Hybrid (Onsite during training period) in Cebu Start Date: ASAP Account Type: Talent Skilling Support Type: Support Shift Schedule: 12 PM - 9 PM | Fixed weekends off Qualifications: High school graduate or equivalent (High school/senior high school) At least 1 year of experience as a...