Training Facilitator
5 days ago
About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - About The Job We are changing the way people think about customer service, and we need your help We’re seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance‑driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will… Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Develop and administer knowledge assessment testing Assist with QA monitoring, feedback and coaching Maintain up‑to‑date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage new Trainers and Training Facilitators International Travel is Required As Training Facilitator, You Have… BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel #J-18808-Ljbffr
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Makati City, National Capital Region, Philippines ANZ Banking Group Limited Full time ₱1,200,000 - ₱2,400,000 per yearAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As AML Training Facilitator within FCTM (Financial Crime Threat Management), you will strengthen employee capabilities in AML Operations by designing and...
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AML Training Facilitator
1 week ago
Makati City, National Capital Region, Philippines ANZ Full time ₱900,000 - ₱1,200,000 per yearReq ID: 104391Department: Risk Group Compliance - Financial CrimeDivision: RiskLocation: Makati CityAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs AML Training Facilitator within FCTM (Financial Crime Threat...
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Learning and Development Facilitator
4 weeks ago
Cebu City, Philippines IntouchCX Full timeJob Description Own all end-to-end learning & development services and processes Be the single point of contact for all leadership learning initiatives with the guidance of Leadership & Development Manager and Operations Support Director Partner with Site Program stakeholders (Operations,etc.) on a closed-loop feedback process to improve the effectiveness of...
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Training Officer
3 weeks ago
Cebu City, Philippines The Coaching Space Full timeResponsibilities Develop and deliver training programs for HR staff and employees. Assess training needs and design customized learning solutions. Facilitate workshops and seminars on HR best practices. Monitor and evaluate training effectiveness, providing feedback for improvement. Stay updated on HR trends and compliance regulations. Collaborate with...
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Training Manager
4 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeWork Setup: Hybrid Requirements: Minimum of 2 years as Training Manager in BPO Industry. Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate training classes as needed, administer Training Needs...
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Training Specialist
4 weeks ago
Cebu City, Philippines One Food Group Full timeResponsibilities Conducts and documents TNA, research and Performance Gap Analysis on the assigned area of responsibility. Develops, recommends and conducts training programs based on the result of the TNA conducted. Organizes and aligns training modules vs. agreed methodologies. Identifies training requirements needed by the organization. Selects providers...
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Training Manager
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱350,000 per yearAbout the job Training Manager (Cebu) | HybridWork Setup: HybridRequirements: Minimum of 2 years as a training manager in the BPO industry. Manage process trainers, assistant managers, and lead assistant managers aligned to the process.The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating...
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Training Manager
4 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱80,000 - ₱160,000 per yearAbout the job: Training Manager - Cebu City (hybrid)Qualifications:Minimum of 2 years as Training Manager in BPO Industry.Responsibilities:*Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. *The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate...
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Training Manager
4 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per yearTASQ is urgently seeking to hire an on-site Training Manager in Cebu. The pre-screening interview will be conducted via phone.**Position Overview: Training Manager (Cebu)** **Work Setup:** On-site/Possibly Hybrid **Requirements:**- At least 2 years of experience as a Training Manager in the BPO industry.- Responsible for overseeing process trainers,...
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Training Manager
2 weeks ago
Cebu City, Philippines Qualfon Full timeQualfon Cebu, Central Visayas, Philippines Training Manager The Learning and Development Manager is responsible for developing high‑quality training team to perform for various programs across the organization. This position works closely with the Vice President of Training and is responsible for the supervision of the curriculum, trainers, and client...
