Realtime Analyst
6 days ago
Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience: Minimum 2 years exp as RTAPreferred: tools knowledge like IEX/Verint, or GenesysHandles real time adherance/scheduler toolsPrimary database: Excel (must know how to use) Responsibilities: Real-Time Monitoring: Continuously track call/chat volumes, agent availability, service level adherence, and other key performance indicators (KPIs) using real-time monitoring tools and systems.Staffing and Scheduling Management: Adjust agent schedules, redistribute workloads, and manage breaks and time-off requests to ensure optimal staffing levels and adherence to schedules in response to real-time call volumes and agent availability.Addressing Operational Issues: Intervene in challenging or unprofessional call situations, address system issues, and work with operations to minimize service disruptions.Reporting and Analysis: Produce daily, weekly, and monthly reports on performance trends, analyze data to identify areas for improvement, and provide recommendations for enhanced efficiency and customer satisfaction.
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Realtime Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines SSG Full time ₱200,000 - ₱350,000 per yearMain Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence.Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...
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Real Time Analyst
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱4,200,000 - ₱8,400,000 per yearPosition Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...
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Real Time Analyst
6 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as IEX/Verint or...
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Real Time Analyst
4 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA) Preferred: Knowledge of tools such as IEX/Verint or...
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Realtime Analyst
1 week ago
Quezon City, National Capital Region, Philippines ADDFORCE HR SOLUTION Full time ₱360,000 - ₱420,000 per yearWe're Hiring – BPO & Technical Roles (Philippines-Based Candidates Only)Join our growing teams in Pasig, Quezon City, and Taguig We're looking for skilled professionals in leadership, operations, analytics, training, and IT security.Realtime Analyst (Project Management)Location: Quezon City, Pasig, TaguigSchedule: ShiftingSalary:...
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WFM Realtime Analyst
2 weeks ago
Davao City, Davao, Philippines OP360 CDO Full time ₱217,700 - ₱275,400 per yearRTA Roles and ResponsibilitiesReal-time Queue monitoringIncident tracking, logging, and escalations.Will check for Schedule adherence.Needs to do analysis on daily MIS reports.For E.G.1. At any given slots, more breaks have been rostered, and he couldn't control the call volume, needs to pass feedback to the scheduler to rework the schedules.2. If the call...
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Real Time Analyst
1 week ago
Cebu City, Central Visayas, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per yearMain Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...
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BPO Real Time Analyst
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱40,000 - ₱60,000 per yearAbout the job: Realtime Analyst - Retail (Cebu) | Onsite Account Type: RetailStart Date: August 15Support Type: Voice supportWork Arrangement: 100% onsite in CebuShift Schedule / Rest Days: 24/7 operations with rotating shiftsEducational Requirements: Undergraduate or college graduate Work Experience: Minimum of 2 years as a Real-Time Analyst...
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Realtime Analyst
1 day ago
Davao City, Davao, Philippines OfficePartners, 360 Inc. Full timeRTA Roles and Responsibilities • Real-time Queue monitoring• Incident tracking, logging, and escalations.• Will check for Schedule adherence.• Needs to do analysis on daily MIS reports.For E.G.1. At any given slots, more breaks have been rostered, and he couldn't control the call volume, needs to pass feedback to the scheduler to rework the...
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Realtime Analyst
1 week ago
Davao City, Davao del Sur, , Philippines Op360 Full time ₱10,000 - ₱12,000 per yearRTA Roles and Responsibilities • Real time Queue monitoring • Incident tracking, logging and escalations. • Will check for Schedule adherence. • Needs to do analysis on daily MIS reports.For E.G. 1. At any given slots more breaks have been rostered and he couldn't control the call volume needs to pass feedback to the scheduler to rework on the...
