Customer Experience Ambassador

3 weeks ago

General Santos, Philippines Globe Telecom Full time

Overview

Join to apply for the Customer Experience Ambassador role at Globe Telecom .

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Responsibilities
  • Assist walk-in subscribers with their concerns and queries.
  • Sells all products and services to walk-in customers.
  • Performs product demonstrations.
  • Accept, screen, evaluate and approve documents received from subscribers.
  • Practice timely and efficient customer delivery thereby achieving targets for the entire team.
  • Complies with agreed shift schedules and attendance policy, including pre-approval of OT; keep the workplace clean and compliant with 5S standards.
  • Execute functions as required by Iris system policies and procedures (i.e. cashiering activities including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory Custodian).
  • Ensure proper monitoring and resolution of after-sales transactions.
  • Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.
  • Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
  • Able to function as custodian or cashier as the need arises.
KPIs
  • Achieve store’s sales and revenue targets.
  • Achieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are met.
  • Achieve all standards in SLA for all transactions.
  • Achieve minimal or zero exceptions.
  • Full training compliance (attendance and passing of all examinations).
Top 3-5 Deliverables
  • Achieving and exceeding sales targets.
  • Maintaining high levels of customer satisfaction.
  • Implementing effective visual merchandising strategies.
  • Optimizing store operations for efficiency and profitability.
  • Developing and leading a high-performing store team.
Certifications

Optional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Make Your Passion Part of Your Profession. Attracting the best and brightest talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Telecommunications

Referrals increase your chances of interviewing at Globe Telecom. Get notified about new Ambassador jobs in General Santos, Soccsksargen, Philippines.

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