Service Support Coordinator II

3 days ago


Mandaluyong City, National Capital Region, Philippines Vertiv Full time ₱900,000 - ₱1,200,000 per year

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

  • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
  • Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
  • Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
  • A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Responsibilities

  • Proactively manage and maintain a pipeline with a minimum three-month lead time on all generated opportunities and quotes, including upcoming renewals and warranty expirations.
  • Review and validate all opportunities and quotes generated by automated systems or bots to ensure accuracy, completeness, and alignment with current pricing, product configurations, and customer requirements.
  • Maintain a balance between Vertiv corporate policies/procedures and customer requirements, ensuring compliance while delivering customer satisfaction.
  • Provide a high level of customer service to internal and external Sales Representatives by:
  • Responding promptly to inquiries from customers, Vertiv Field Teams, and the Credit Department.
  • Addressing questions related to service levels, number of preventive maintenance (PM) visits or service requests, and billing.
  • Accurately and efficiently enter all service contracts related to equipment orders.
  • Maintain and update customer contact information, ensuring accuracy across systems.
  • Provides high-quality and valuable support to contracts administration and related processes. 
  • Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness. 
  • Ensures that information logged in the designated databases and systems is accurate and updated. 
  • Ensures that proper monitoring is in place and required reports are delivered in a timely manner. 
  • Ensures that information needed by internal and external customers are provided accurately and on time
  • Ensures all contract transactions are done accurately and on time.
  • Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner. 
  • Provides accurate solutions to issues and concerns raised by the market units or other points of contact. 
  • Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate. 
  • Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.

Qualifications:  

  • College graduate of any course
  • Minimum of 1-2 years of experience in sales, customer service, or business administration role is required.
  • Background in inside sales and familiarity with sales methodologies is a plus.
  • Previous experience within a service environment performing administrative functions. 
  • Focused with strong administration, analytical and organizational skills. 
  • Possesses initiative and a strong sense of ownership and responsibility 
  • Keen attention to details. 
  • Comprehensive administrative/clerical/back office experience 
  • Time management skills 
  • Must be able to work with minimal supervision. 
  • Works well with others; team player 
  • Fluent English written and verbal skills 
  • Strong sense/knowledge of the service business 
  • Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development


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