E-commerce Support Associate | Remote

3 weeks ago

Mandaluyong, Philippines TalentPop App Full time

About TalentPop

TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don’t just answer questions; we help build loyalty and trust. We’re a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.

The Role

As an E-commerce Support Associate, you’ll be the go-to person for our customers, providing stellar support and solving problems with a friendly, professional attitude. You will use your expertise to:

  • Handle all customer communication through various channels (email, chat, phone).
  • Answer questions and resolve issues ranging from order tracking to product returns.
  • Efficiently manage customer support tickets and maintain clear records.
  • Stay up-to-date on new products and policies to deliver a consistent experience.
What You Bring

We’re seeking a dedicated individual who meets the following qualifications:

  • A minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
  • Strong written and verbal communication skills.
  • Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage.
  • A high degree of empathy, patience, and attention to detail.
Our Benefits

We value our team and are committed to your success and well-being. We offer:

  • Competitive salary with annual performance-based raises.
  • Paid time off and bonuses.
  • Comprehensive health and dental coverage or a monthly health stipend.
  • Flexible, fully remote work.
  • A supportive team culture with opportunities for professional growth.
Remote Setup

To ensure you’re set up for success in this role, you’ll need:

  • Your own computer or laptop (i5 processor or equivalent).
  • A reliable, high-speed internet connection (minimum 15 Mbps up/down).
Application

When applying, use application code: CS

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting
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