Operations Manager

3 weeks ago

Cebu City, Philippines Smartsourcing Full time

Overview

We’re Smartsourcing, and we’re looking for an F&A Operations Manager to join our growing team. In this role, you’ll make sure our clients’ outsourced finance and accounting services run smoothly, from onboarding to reporting. You’ll be the bridge between clients and delivery teams—guiding processes, aligning expectations, and driving continuous improvements that create lasting client partnerships.

Responsibilities
  • Act as the primary point of contact for assigned finance and accounting outsourcing clients.
  • Lead client onboarding, ensuring smooth knowledge transfer, documentation, and process alignment.
  • Manage client communications, including weekly updates, monthly service reviews, and issue resolution.
  • Oversee invoicing, billing accuracy, collections monitoring, and financial reporting deliverables.
  • Track and report on SLAs and KPIs, preparing performance reports and action plans for improvements.
  • Collaborate with delivery teams (AP, AR, GL, Payroll, etc.) to ensure service quality and client satisfaction.
  • Escalate and resolve client issues quickly and effectively, maintaining high client trust.
  • Identify opportunities for service expansion or process enhancements within client accounts.
  • Support compliance with accounting standards, internal policies, and client-specific requirements.
  • Drive continuous improvement initiatives to streamline workflows and boost operational efficiency.
Qualifications
  • Bachelor’s degree in Accounting, Finance, Business, or a related field.
  • CPA certification
  • At least 3–5 years of experience in client account management, outsourcing services, or finance operations.
  • Strong understanding of finance and accounting processes (AP, AR, GL, Payroll, Financial Reporting).
  • Must have led teams of Team Leaders or large teams
  • Strong leadership and stakeholder management skills
  • Excellent client engagement, communication, and relationship management skills.
  • Proficiency in Microsoft Office, GSuite, and accounting/ERP systems
  • Experience in documenting and monitoring processes and workflows
Bonuses
  • Experience in finance & accounting outsourcing (FAO) or shared services
  • Ability to thrive under tight deadlines and shifting client needs
  • Strategic thinker with analytical and problem-solving abilities
  • A mindset that goes beyond “good enough”—always pushing for excellence
About Smartsourcing

Smartsourcing was created with one mission: to change lives. We’re here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we’ve been recognized as one of HR Asia’s Best Companies to Work For. This award isn’t just a title—it’s a testament to our commitment to making Smartsourcing an incredible place to build a career.

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