CRB NA Client Specialist Team Manager

4 weeks ago

Taguig, Philippines WTW Full time

Overview

CRB NA Client Specialist Team Manager (Property and Casualty Insurance) – WTW Taguig, National Capital Region, Philippines

Responsibilities
  • Process & Stakeholder Management
  • Deliver/ Manage KPI's and metrics in line with the prescribed targets
  • Prioritize and organize work according to business priorities
  • Develop an in depth understanding of the technical aspects of the process
  • Driving process improvements within team for improved efficiency, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place
  • Meeting with stakeholders to discuss process related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations
  • Leading projects / tasks E2E in coordination with onshore stakeholders
  • Resource Planning
  • Forecasting and planning of resource requirements
  • Manage resources efficiently through peaks and troughs in the business cycle
  • Ensure contingency planning is in place for critical resources
  • People Management / Development
  • Setting appropriate goals & expectations for the team and conducting regular progress reviews
  • Work closely with individuals and groom them to their full potential
  • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business
  • Proactive identification of performance issues. Creating action plan and coaching them to improve performance
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework
  • Managing attrition and absenteeism in the team
  • MI Reviews
  • Lead MI reviews for the business unit and manage related tasks ensuring delivery
  • Risk Assessment & Review
  • Ensure delivery of standardized policies, procedures and service standards. Ensures these are understood and followed by the business so that all aspects of risk management, information security, legislation and regulation are managed effectively
  • Top 5 Competencies
  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Developing Talent
Qualifications
  • Qualifications: Graduate
Skills
  • Excellent verbal and written communication skills
  • Energetic, enthusiastic individuals
  • Logical thinking skillset is a must
  • Ability to learn new processes and systems, also should have the ability to adapt to changes
  • Ability to prioritize and organize tasks, work within stiff timelines
  • Ability to work independently and as part of a team
Knowledge
  • Proven track record of delivering excellent levels of Client Service across varied stakeholders through a large operating function
  • Experienced leader with proven ability in managing a function to deliver an agreed set of homogeneous processes
  • WTW is an Equal Opportunity Employer
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
#J-18808-Ljbffr

  • CRB NA Client Specialist

    4 weeks ago

    Taguig, Philippines myGwork - LGBTQ+ Business Community Full time

    CRB NA Client Specialist (Work Onsite) at WTW (on behalf of myGwork – LGBTQ+ Business Community). This role is described as an onsite client specialist position within the insurance renewal cycle. Overview This role supports Client Management and Client Advocacy teams with tasks and deliverables required as part of the renewal process. It involves...

  • CRB NA Client Specialist Team Manager

    4 weeks ago

    Taguig, Philippines Willis Towers Watson Full time

    Description Principal Duties/Responsibilities Process & Stakeholder ManagementDeliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business priorities.Develop an in depth understanding of the technical aspects of the process.Driving process improvements within team for improved efficiency, client...

  • Videographer - Creative Team Member

    2 weeks ago

    Taguig, Philippines Client Accelerators Full time

    Overview ROLE: Are you passionate about crafting visually compelling stories through video? Do you thrive in a fast-paced, creative environment where high-quality content is a priority? If you excel at video editing, maintaining brand consistency, and producing engaging video content, this role could be perfect for you. As our Videographer, you'll work...

  • Manager, General Accounting Operations NA

    4 weeks ago

    Taguig, Philippines Merck Group Full time

    Manager, General Accounting Operations NA Merck Group, Taguig, National Capital Region, Philippines Overview Join to apply for the Manager, General Accounting Operations NA role at Merck Group. Work with a global team to oversee and manage the General Ledger and Management Accounting operations, ensuring timely and accurate financial reporting in accordance...

  • Collection Specialist

    2 weeks ago

    Taguig, Philippines Primus@knowledge@Specialist Full time

    About the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts. What you'll be doing ...

  • Director, Corporate Risk and Broking NA

    6 days ago

    Taguig, Philippines WTW Full time

    Overview WTW Taguig, National Capital Region, Philippines Director, Corporate Risk and Broking NA – WTW Location: Taguig, National Capital Region, Philippines Responsibilities Strategy: Develops short and long-term business strategy in conjunction with stakeholders. Drives delivery of the change agenda including cross-functional programmes and change...

  • Rx Project Coordinator, Health and Benefits NA

    4 weeks ago

    Taguig, Philippines WTW Full time

    Rx Project Coordinator, Health and Benefits NA (Night Shift) WTW Taguig, National Capital Region, Philippines Summary As a Pharmacy Project Manager, you will contribute to a wide variety of pharmacy projects involving the design and ongoing management of pharmacy benefit programs. You will serve as a Project Manager for Rx Collaborative clients, and...

  • Product Manager

    1 week ago

    Taguig, National Capital Region, Philippines GSK Full time ₱1,000,000 - ₱1,500,000 per year

    Nazwa biura: Finance Center BuildingPosted Date: Oct As Product Brand Management Pharmaceutical Professional, you will be responsible for aligning customer segments and leverage service to deliver an exceptional customer experience plan.  You will also manage the resource allocation within the brands based on customer insight and leading execution across...

  • Junior IT Business Analyst | Night Shift | Onsite | BGC

    5 days ago

    Taguig, Philippines MicroSourcing Full time

    Overview Position: IT Business Analyst – Night Shift, Onsite Location: GSC Tower, BGC, Taguig Work Set-up & Shift: Night Shift & On-Site Why join MicroSourcing? We offer competitive rewards, healthcare coverage on day one for you and dependents, paid time-off with cash conversion, group life insurance, performance bonuses, flexible work arrangements, and...

  • Regulatory Affairs Manager

    1 week ago

    Taguig, National Capital Region, Philippines GSK Full time ₱900,000 - ₱1,200,000 per year

    Nazwa biura: Finance Center BuildingPosted Date: Oct 9 2025Are you looking for an opportunity to support a regulatory environment where you will be a part of cost reduction initiatives and ensure submission of packages are generated and provided to markets? If so, this is the role for you.As Regulatory Affairs Management Professional you will be responsible...