Team Manager

4 weeks ago

Taguig, Philippines Gratitude Philippines Full time

Overview

Role: Team Manager - (Disability) Insurance Claims

Required Headcount: 1

Location: Taguig / Davao

Start Date: Sept. 15

Salary: 50K – negotiable depending on experience

Relocation Allowance: 26K one time, 30 days accommodation

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:

  • Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
  • Identify the training needs that will equip the staff with fundamental skills and knowledge.
  • Have a thorough understanding of the process related to insurance and medical terminologies, various system tools, and operational procedures utilized within the program.
  • Collaborate with stakeholders on a regular basis for changes in promotions and updates.
  • Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers.
Qualifications

Our most successful candidates will have:

  • Bachelor’s Degree in any course (preferred but not required).
  • 2+ years of experience in a similar leadership role.
  • Strong leadership to lead a pioneer LOB.
  • 1–2 years of experience in Disability Insurance Program (required).
  • Short Term Disability (STD) intake processing/management.
  • Relevant experience in Healthcare and Other Insurance (required).
  • Familiarity with FINEOS is an advantage.
  • Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.
  • Demonstrated leadership skills in team management and problem resolution.
  • Excellent time management and multitasking abilities.
  • Strong verbal and written communication skills in a professional setting.
  • Proficiency in MS Office applications.
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