Operations Manager
3 weeks ago
Overview FREE MEALS AND SNACKS ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treats #WeAreTGT: Great Place to Work® Certified™ Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events Growth & Perks : Free daily meals & treats, career development, certifications, overseas training, vibrant office culture Vibrant City Location: Work in BGC, Alabang, and Eastwood (Day and/or Night Shift) Your Daily Tasks Team Management Mentor and guide team members to ensure they have the tools, skills, and support needed to succeed. Conduct regular one-on-one sessions with direct reports to review performance, provide feedback, and discuss career growth. Drive performance management by setting clear expectations, monitoring progress, and ensuring timely completion of tasks. Address issues promptly through coaching, corrective actions, and continuous action planning to achieve positive outcomes. Implement staff retention strategies to maintain engagement and alignment with Techno Global Team values. Operational Management Oversee the onboarding process for new hires — including operational setup, account credentials, and smooth transition to client accounts. Establish, monitor, and ensure adherence to internal KPIs and SLAs , providing regular performance and issue reports with recommended actions. Ensure all customer support interactions meet company standards and client expectations using the approved tools and processes. Maintain strong client relationships by ensuring satisfaction, consistent communication, and proper team coverage during operational hours. Collaborate with clients and internal teams to manage objectives, resolve issues, and identify opportunities for process improvement. Work closely with other Operations Managers and department heads to meet service improvement goals and ensure both client and employee retention. THE IDEAL CANDIDATE At least 5 years of experience in operational management, preferably in BPO setting. Proven experience in team and operations management , preferably in a client-facing or BPO environment. Strong leadership, coaching, and performance management skills with the ability to motivate and develop team members. Excellent communication, problem-solving, and client relationship management abilities, with a track record of meeting KPIs and SLAs. Available on multiple sites and shifts (MDC100 - Eastwood, Ecotower - BGC and Aeon Center - Alabang); morning and night shift. Experience our seamless 100% virtual recruitment process. Apply anytime, anywhere #J-18808-Ljbffr
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