Investigator Management Solutions

Investigator Management Solutions (IMS) Specialist I

Updated: August 31, 2025

Location: Mandaluyong, 00, Philippines

Job ID: -OTHLOC-5420-2DR

Overview

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Responsibilities

• Processes investigator payments by:
  • Managing the investigator payment portion in various CTMS Tools like IMPACT, Medidata, and Clinpay etc.
  • Reviewing data with project manager for quality and completeness
  • Processing and creating approved grant payment requests via the CTMS Tools and forwarding or interfacing with A/P; and
  • Distributing investigator payments to respective sites
• Facilitates site payments with internal groups such as clinical operations, project management, accounts payable, accounts receivable, and site contracts teams. Coordinates with regional colleagues to ensure holistic global view of project payment/funding status.
• Collaborates with accounts receivable and project management to ensure advance funding is received from sponsors on a timely basis for global project needs and deposits are available before site payments are processed.
• Creates, maintains, and reconciles MS Excel Project Grant Tracker as necessary.
• Reviews and interrogates Clinical Trial Agreements (CTAs) and CTA amendments to ensure payments are made according to the documented payment terms and schedule. Discrepancies should be escalated to their line manager or the appropriate project team member as needed.
• Prompts project teams through grants payment process and system navigation, as needed.
• Researches, compiles, and creates necessary information as required in support of sponsor invoicing.
• Identifies and works with clinical team to follow up on invoice discrepancies, past due invoices and to request refunds from sites.
• Ensures proper account and project coding are applied to third party invoices as it relates to investigator payments.
• Creates project reports as requested from sponsors, operations, accounting and/or upper management to support Sunshine Act reporting & various other statutory reports, monthly close process and ad hoc financial analysis.
• Assists Investigator Payments Manager with Audits of site payments and sponsor deposits.
• Minimal travel may be required (up to 25%).
• Works with sponsor systems and applications as required by the project.

Getting to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Administers payments to Investigators & Institutions participating in clinical trials in accordance with sponsor and Organization’s requirements. Works with internal teams to ensure appropriate funding prior to administering payments, keeps internal and external team members aware of site payment status and issues

Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to:

Syneos Health (Nasdaq:SYNH) is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients. We support a diverse, equitable and inclusive culture.

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