Technical Support Engineer
3 days ago
Technical Support Engineer Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. As a Technical Support Engineer , you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. This is a full-time role , on a US shift and on a Work in the office set-up . If you have the right skill set, this may be your opportunity to enter this fast-growing organization. DUTIES AND RESPONSIBILITIES Ability to handle diverse computing environments in a wide cross section of business clients Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause Sets client expectations appropriately throughout the troubleshooting process Utilizes appropriate software utilities and and vendor or application specific tools to provide fastest resolution of customer incidents Monitor the Remote Service Center (RSC) Service Board for newly created service tickets Prioritize tickets created Follow best practices for escalating tickets to Tier 2 engineers Communicate steps taken during troubleshooting and resolutions through clear non-technical communication Demonstrate the correct level of urgency while resolving client incidents Resolution of incidents/requests related to, but not limited to the following: Mail Application/Office 365 issues Client/Server Connectivity issues (per SOP) Time Sensitive and VIP Workstation incidents Remote Access incidents (Citrix and Terminal Services) Networked Printer Issues QUALIFICATIONS At least 3-5 years of solid desktop support experience Knowledge of mobile device configurations and troubleshooting Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations Experience troubleshooting workstation hardware issues Knowledge and experience with Active Directory Strong problem-solving skills with the ability to prioritize and coordinate tasks Other Preferred Technical Knowledge In depth knowledge of Windows OS (7, 8.1, 10, etc.) Experience with Windows Server Experience with monitoring and remote management tools Experience with Apple OS Experience with VMWare Preferred Certifications CompTIA Net + Microsoft: MCP/MCITP/MCSA Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Tahche Careers by 2x #J-18808-Ljbffr
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Technical Support Engineer
1 week ago
Cebu City, Central Visayas, Philippines Staff4Me Full time ₱400,000 - ₱600,000 per yearCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer
1 week ago
Cebu City, Central Visayas, Philippines Staff4Me Full time ₱30,000 - ₱60,000 per yearCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer
3 weeks ago
Cebu City, Philippines Tahche Outsourcing Services Inc Full timeAbout the job: Technical Support Engineer Our US Partner Client is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. As a Technical Support Engineer , you will be responsible for remote client support, with occasional onsite support, involving heavy interaction with...
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Technical Support Engineer
3 weeks ago
Cebu City, Philippines CallTek Full timeStaff4Me is looking for a dedicated and proactive Technical Support Engineer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring that our customers have a seamless experience with our products and services. Take inbound calls from customer and...
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Technical Support Engineer II
3 weeks ago
Cebu City, Philippines CallTek Full timeCallTek Cebu, Central Visayas, Philippines Technical Support Engineer II CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security...
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Technical Support Engineer II
3 weeks ago
Cebu City, Philippines Staff4Me Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer II
2 weeks ago
Cebu City, Philippines CallTek Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer
3 days ago
Cebu City, Philippines Staff4Me Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer
6 days ago
Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Full time ₱1,200,000 - ₱2,400,000 per yearOur US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.As a Technical Support Engineer, you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing...
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L2 Technical Support Engineer
2 weeks ago
Cebu City, Philippines HawodTech Solutions Full timeResponsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) for the MyPass platform. This role is customer facing and requires excellent verbal and written communication skills as well as the...
