Quality Assurance Analyst
10 hours ago
Quality Assurance Analyst - BPO | Dayshift Probe CX, Quezon City, National Capital Region, Philippines Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall quality of banking services, mitigate risks, and maintain regulatory compliance, enhancing customer satisfaction and promoting a culture of continuous improvement within the program. The quality analyst is also expected to make recommendations for enhancements to training and processes as needed. Qualifications and Key Competencies At least 2 years of QA experience in a BPO industry Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction Excellent communication skills, both verbal and written, with the ability to interact with diverse stakeholders. Resourceful, able to multitask and has high attention to details Self-motivated and able to work independently as well as contribute to cross-functional and global teams Able to constructively challenge, consult and advise, whilst maintaining excellent relationships across a broad range of stakeholders. Flexible and has the ability to quickly adjust to frequent process and information changes Can work under pressure and tight deadlines Ability to use MS /Google suite applications (Excel, PowerPoint, Word, etc.) Must be amenable to start ASAP Willing to be assigned in Eastwood, Quezon City Duties and Responsibilities Listen and rate conversations held between our team members and customers against quality standards. Analyse the observations gathered and effectively provide feedback to the team members and their managers on the quality of their performance. Serve as point of contact and subject matter expert for specific campaigns, liaising with department heads and clients to ensure quality aligns with training and operations. Ensure that identified opportunities are remediated and closed out in a timely manner. Ensure that all reviews provided are cleared daily. Raise incident reports as required. Conduct root cause analysis and provide insights. Seniority Level Associate Employment Type Full-time Job Function Quality Assurance Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr
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Quality Assurance Analyst
14 hours ago
Quezon City, Philippines Probe CX Full timeProbe CX, Quezon City, National Capital Region, Philippines Job Description Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy,...
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Quality Assurance Analyst
2 weeks ago
Quezon City, Philippines Premier NX Full timeQuality Assurance Analyst The QA Specialist ensures consistent service quality across all customer interactions by monitoring, evaluating, and guiding the performance of call center agents. This role involves analyzing quality trends, providing actionable feedback, and collaborating with operations to drive process improvement and enhance the customer...
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Quality Assurance Analyst
2 weeks ago
Quezon City, Philippines Probe CX Full timeQuality Assurance Analyst (QA) Probe CX Quezon City, National Capital Region, Philippines Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure...
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Quality Assurance Senior Analyst
8 hours ago
Quezon City, Philippines Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Quality...
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Quality Assurance Analyst
3 days ago
Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time $104,000 - $130,878 per yearThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...
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Quality Assurance Analyst
2 weeks ago
Angeles City, Central Luzon, Philippines Muktarion Academy Full time ₱30,000 - ₱35,000 per yearWe're Hiring | Quality Assurance Analyst I Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer) Start Date: ASAPAre you passionate about ensuring top-quality service delivery in a BPO environment? We're looking for a Quality Assurance Analyst I to join our growing team Qualifications:• Strong...
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Quality Assurance Analyst
1 week ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearQuality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency.The focus of this role is to help improve the overall quality...
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Quality Assurance Analyst
1 week ago
Quezon City, Philippines Probe Group Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...
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Quality Assurance Analyst
3 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱200,000 - ₱250,000 per yearQuality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall...
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Quality Assurance Analyst
3 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱300,000 - ₱600,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
