Quality Assurance Senior Analyst
14 hours ago
***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Quality Assurance Senior Analyst page is loaded## Quality Assurance Senior Analystlocations: Quezon City: Lapu Lapu City,time type: Temps pleinposted on: Publié aujourd'huitime left to apply: Date de fin : 31 janvier 2026 (Il reste plus de 30 jours pour postuler)job requisition id: JR The Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.**Internal Requirement*** Knowledge in GBS Quality Management Framework* Must have at least a year tenure in their current level* Meet job expectations and pass all performance metrics in his/her current unit for the last 6 months.* Business Acumen - Expert in business unit transaction process and can QC in current skillset from his current team* Had at least mastered 75% of the work types of the supported business unit* Should NOT have any privacy breach incident count for the last 6 months.* Should NOT have any disciplinary action for the last 12 months.* Should have an average Unscheduled Leave utilization of
-
Quality Assurance Analyst
20 hours ago
Quezon City, Philippines Probe CX Full timeProbe CX, Quezon City, National Capital Region, Philippines Job Description Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy,...
-
Quality Assurance Analyst
2 weeks ago
Quezon City, Philippines Premier NX Full timeQuality Assurance Analyst The QA Specialist ensures consistent service quality across all customer interactions by monitoring, evaluating, and guiding the performance of call center agents. This role involves analyzing quality trends, providing actionable feedback, and collaborating with operations to drive process improvement and enhance the customer...
-
Quality Assurance Analyst
3 weeks ago
Quezon City, Philippines Probe CX Full timeQuality Assurance Analyst (QA) Probe CX Quezon City, National Capital Region, Philippines Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure...
-
Quality Assurance Senior Analyst
2 days ago
Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per yearThe Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.Internal RequirementKnowledge in GBS Quality...
-
Quality Assurance Senior Analyst
2 days ago
Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per yearThe Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.Internal RequirementKnowledge in GBS Quality...
-
Quality Assurance Analyst
16 hours ago
Quezon City, Philippines Probe CX Full timeQuality Assurance Analyst - BPO | Dayshift Probe CX, Quezon City, National Capital Region, Philippines Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to...
-
Quality Assurance Analyst
4 days ago
Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time $104,000 - $130,878 per yearThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...
-
Quality Assurance Analyst
2 weeks ago
Angeles City, Central Luzon, Philippines Muktarion Academy Full time ₱30,000 - ₱35,000 per yearWe're Hiring | Quality Assurance Analyst I Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer) Start Date: ASAPAre you passionate about ensuring top-quality service delivery in a BPO environment? We're looking for a Quality Assurance Analyst I to join our growing team Qualifications:• Strong...
-
Quality Analyst
3 weeks ago
Quezon City, Philippines GlowTouch Technologies Full timeJoin to apply for the Quality Analyst role at GlowTouch Technologies 2 weeks ago Be among the first 25 applicants Join to apply for the Quality Analyst role at GlowTouch Technologies Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team.Role: Quality AnalystWork Location/Setup: Philippines | On-SiteShift Schedule:...
-
Quality Assurance Analyst
1 week ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearQuality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency.The focus of this role is to help improve the overall quality...
