Quality Assurance Senior Analyst

2 days ago

Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

The Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.Internal RequirementKnowledge in GBS Quality Management FrameworkMust have at least a year tenure in their current levelMeet job expectations and pass all performance metrics in his/her current unit for the last 6 months.Business Acumen - Expert in business unit transaction process and can QC in current skillset from his current teamHad at least mastered 75% of the work types of the supported business unitShould NOT have any privacy breach incident count for the last 6 months.Should NOT have any disciplinary action for the last 12 months.Should have an average Unscheduled Leave utilization of

  • Quality Assurance Senior Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    The Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.Internal RequirementKnowledge in GBS Quality...

  • Quality Assurance Analyst

    4 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time $104,000 - $130,878 per year

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  • Quality Assurance Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

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    4 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱200,000 - ₱250,000 per year

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  • Quality Assurance Analyst

    4 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱300,000 - ₱600,000 per year

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    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines PYC Foods Corporation Full time ₱400,000 - ₱600,000 per year

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    4 days ago

    Makati City, National Capital Region, Philippines Commonwealth Foods, Inc Full time ₱80,000 - ₱120,000 per year

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    4 days ago

    Makati City, National Capital Region, Philippines Citco Full time ₱1,200,000 - ₱2,400,000 per year

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    4 days ago

    Makati City, National Capital Region, Philippines The Citco Group Limited Full time ₱900,000 - ₱1,200,000 per year

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    2 days ago

    Makati City, National Capital Region, Philippines The Citco Group Full time ₱1,200,000 - ₱2,400,000 per year

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