Remote Technical Support Representative

Overview Remote Work-at-Home | PhilippinesFull-TimeHourly MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you’ll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken is required. Candidates must have prior call center experience and reside within 80km of our office. You’ll also need A high-speed internet connection An appropriate, quiet work environment High language proficiency in English Work-from-home experience Responsibilities Respond to inbound technical support requests via phone, chat, or email Diagnose and troubleshoot hardware, software, and network issues Guide customers through step-by-step solutions and escalate complex issues when necessary Document all customer interactions accurately in the system Maintain up-to-date knowledge of products, services, and support procedures Ensure customer satisfaction by providing timely and effective resolutions Follow company protocols and security guidelines when handling sensitive information Collaborate with internal teams to improve support processes and customer experience Meet performance metrics including resolution time, customer satisfaction, and attendance Qualifications Must be 18 years or older High school diploma or equivalent Previous call center experience Work from home experience Strong command of the English language Typing speed of 20+ WPM High speed internet connection Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills Additional requirements Must be authorized to work in the country where the job is based Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers are contingent on results Must be willing to submit to drug screening; job offers are contingent on results Compensation and Benefits All applicants are considered; starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. Our compensation and benefits packages are designed to be competitive and to grow with you over time. HMO Coverage plus a dependent; rank & file ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage Dental Coverage; in-house dental assistance worth ₱5,000 Free meals during training; career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses; opportunities for growth and promotion Employee shuttle services; company retreats and off-site events Recognition, rewards and various in-office perks Work environment and equal opportunity This job operates in a professional office environment. It is the policy of MCI and affiliates to provide reasonable accommodation to qualified applicants or employees with a disability, unless such accommodation would cause undue hardship. MCI is an equal opportunity employer and does not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy, sexual orientation, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. The employer reserves the right to revise this job description at any time. This description is not a contract of employment and either the employee or the employer may terminate employment at any time, for any reason. #J-18808-Ljbffr