Service Support Coordinator I

22 hours ago


Mandaluyong, Philippines Vertiv Full time

Overview

Vertiv Mandaluyong, National Capital Region, Philippines

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Responsibilities
  • Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
  • Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
  • Ensures that information needed by internal and external customers are provided accurately and on time.
  • Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
  • Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
  • Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
  • Improvement on Productivity and Efficiency.
  • Individual Development.
  • Adhoc/ Stretch Assignments.
Qualifications
  • College graduate of any course
  • With 1-3 years of related experience
  • Previous experience within a service environment performing administrative functions.
  • Previous experience in supply chain (order management, purchasing and logistics)
  • Focused with strong administration, analytical and organizational skills.
  • Possesses initiative and a strong sense of ownership and responsibility.
  • Keen attention to details.
  • Comprehensive administrative/clerical/back office experience.
  • Time management skills.
  • Must be able to work with minimal supervision.
  • Works well with others; team player.
  • Strong sense/knowledge of the service business.
  • Fluent English written and verbal skills.
  • Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Appliances, Electrical, and Electronics Manufacturing
Legal and Equal Opportunity

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer: We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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