Service Support Coordinator I

4 days ago

Mandaluyong, Philippines Jocson College Inc. Full time
Service Support Coordinator I (Customer Resolution Center) APPLY NOW Vertiv Philippines

National Capital Region (NCR), Mandaluyong City

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree on Business Studies/Administration/Management.
  • Fresh Grad / Entry Level specializing in Customer Service or equivalent.
Responsibilities

Brief Job Description :

The Service Support Coordinator 1 is an entry-level role focused on delivering high-quality customer service through phone, email, and chat support. This position involves answering customer inquiries, addressing service-related issues, and providing broad support to ensure customer satisfaction. The position is the first point of contact for customers, and the role is designed to build foundational skills in customer service, problem resolution, and communication which involves managing inbound calls, managing customer issues, tracking service requests, and ensuring customers receive the best customer experience.


Job Responsibilities:
• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty)
• Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty)
• Improvement on Productivity and Efficiency
• Individual Development
• Adhoc/ Stretch Assignments

Additional Requirements

Qualifications
• College graduate of any course
• Additional / Preferred Qualifications:-
• Previous experience within a service environment performing administrative functions.
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back office experience
• Time management skills
• Must be able to work with minimal supervision.
• Works well with others; team player
• Strong sense/knowledge of the service business
• Fluent English written and verbal skills
• Knowledge of computer systems. Knowledge of ERP (Oracle,etc.) is a plus.

Additional Info
  • Location: Mandaluyong City, National Capital Region (NCR).
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