Service Support Coordinator I

2 days ago

Mandaluyong, Philippines Vertiv (Philippines,) Inc. Full time

Company overview

Vertiv (NYSE: VRT) is a global provider of critical digital infrastructure and continuity. We solve the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services from the cloud to the edge of the network. A publicly listed company on the NYSE with $6.9 billion in revenue, Vertiv has a strong customer base and global reach spanning over 130 countries and has over 27,000 employees worldwide. We are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Brief Job Description
  • Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
  • Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
  • Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
  • Ensures that information needed by internal and external customers are provided accurately and on time.
  • Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
  • Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
  • Improve Productivity and Efficiency.
  • Individual development and adhoc/stretch assignments as needed.
Required / Minimum Qualifications
  • College graduate of any course
  • With 1-3 years of related experience
  • Previous experience within a service environment performing administrative functions is preferred
  • Previous experience in supply chain (order management, purchasing and logistics)
  • Strong administrative, analytical and organizational skills
  • Initiative with a strong sense of ownership and responsibility
  • Keen attention to detail
  • Comprehensive administrative/clerical/back-office experience
  • Time management skills
  • Ability to work with minimal supervision and as a team player
  • Strong knowledge of the service business
  • Fluent English written and verbal skills
  • Knowledge of computer systems; ERP (Oracle, SAP, etc.) is a plus

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

Core Principles & Strategic Priorities
  • Core Principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion
  • Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength
  • Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development
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