Learning & Development Associate Manager
4 weeks ago
What is your mission?
We are looking for a results-driven Learning & Development (L&D) Associate Manager to design and lead training strategies that drive employee growth and client success. In this role, you will oversee program design and delivery, partner with clients on customized solutions, and lead a team of trainers to achieve excellence. If you are passionate about learning, leadership, and creating measurable business impact, this role is for you.
Key Responsibilities:
Develop and implement quarterly and annual L&D strategies aligned with business goals
Partner with clients to conduct Training Needs Analysis and design customized solutions
Recommend holistic approaches such as coaching, mentoring, and skills development
Lead, coach, and mentor a team of trainers to ensure quality and effectiveness
Oversee end-to-end design, delivery, and evaluation of training programs
Maintain strong client relationships to drive repeat business and billable services
Monitor KPIs, analyze ROI, and present reports to senior management and clients
Manage budgets, resources, and standardized L&D processes efficiently
Ensure compliance with company, client, and industry best practices
Bachelor’s degree in Human Resources, Psychology, Education, Business, or related field
Minimum 5 years of Learning & Development experience, including 3 years in leadership
Proven client-facing experience in designing and delivering customized training solutions
Strong expertise in strategic planning, project management, and execution
Excellent communication, facilitation, and presentation skills
Proficiency in Microsoft Office Suite; familiarity with design tools (Canva, Photoshop, etc.)
Strong analytical and problem-solving skills, with focus on measurable outcomes
Experience in BPO or fast-paced, client-driven environments is a strong advantage
Above-industry salary package and incentives
Comprehensive HMO benefits and life insurance from day 1
Free learning and development courses for your personal and career growth
Dynamic company events
Opportunities for promotion
Free meals and snacks
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